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Feedback Archive

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  •  Travel back in time..
     See our web pages from 1998 still working!

  • See Current EBAY feedback here, note we can always do better on price (and generally do) if we don't have to pay the EBAY commission.

 Note e-mail address & phone numbers changed to protect privacy.  


Subject: RE: Fuji Xerox SC2020
Date: Wed, 7 Mar 2018 18:55:42 +0000
From: Frank Dxxxxx <>
To: Rhys <>


hi rhys


man this the best service I have ever had.

you are so quick to process and despatch and prices are great!


i'll be buying more from you and will recommend you as well - keep up the good work!



Frank Dxxxx

Subject: RE: [General] BENQ W1090 projector
Date: Thu, 14 Dec 2017 03:28:42 +0000
From: Samxxn <xxxxxxx@exxxxm>
To: Ausmedia Sales <>

Thanks for this Rhys. 

Placed my order on the back of your feedback below and the projector is amazing.  

Just wanted to drop you a quick note to thank you for coming back so fast and your helpful feedback and advice below. 



Subject: Re: [Ex-Demo available? Looking for a...] Epson TW5600 projector 3D
Date: Tue, 5 Dec 2017 02:21:24 -0800
From: Brian Dennis <>
To: Ausmedia Sales <>


Thanks a million--projector fantastic (BenQ W2000)

Arrived Mon -4 .


Menu same as old 11 year old Panasonic so easy to operate

A real eye opener for the price


Once again thanks for the great service 

Sent: Thursday, 24 August 2017 4:57 PM
To: mk <>
Hiya Rhys,

Order was received very quickly and all installed on weekend.

Absolutely awesome. It is great not to see multiple lines on a screen again.

Love the Benq W8000 and really appreciate your advice and help in making this happen.

Will deal with you guys again.

Again thanks.

Mxxxxxxxxxo K 


Date: Wed, 17 Feb 2016 09:32:16 +0800
From: Rob Hxxxd <>
To: Ausmedia Sales <>

Thanks Rhys,

"I've been badly let down by estore... good to speak to a real person in a real business" 

Sorry I misheard your name but good to speak to a real person in a real business.
I’ll be using the scanner with a Mac by the way.  I assume drivers etc are compatible? (I have already processed the order!)

Date: Thu, 26 Feb 2015 14:20:17 +1100
From: Shxxnx Bxxxe <>
To: Rhxxxwn <>

Delighted with my new Epson TW-8200!

The buying process was smooth, easy and fast - Rhys at was very helpful in guiding me through the process and the product was received in perfect condition. I highly recommend for quality of service and fast shipping.

Hope to do business with you again!

Subject: Re: 11/08/2014 51458 Epson W18 Projector Completed
Date: Sun, 21 Sep 2014 22:21:44 +1000
From: Yvonne Huxxxxxghes <>
To: Davin <>


Hi Davin

I received the replacement projector from you a few days ago, checked it and "Woohaah! It's absolutely perfect, the picture is very crisp and there's not a stuck pixel to be found anywhere.

Thanks so much for all your help. Firstly, I'm so glad I bought an Epson, and better still, I'm glad I bought online from you guys at Ausmedia!

Your customer service is excellent and I'll definitely recommend you to all my friends and workmates. 



Subject: My 'customer comment'
Date: Wed, 28 May 2014 10:51:41 +1000
From: David Pxxxc <>


Best service and prices of any online seller I've found. Try it once and you'll go back for sure.

Oh and the products are perfect, new, quality.

Subject: RE: Ausmedia Order 51355
Date: Fri, 23 May 2014
From: Don Hxxxx<>
Reply-To: <>
Organisation: xxxxxx
To: <>


Thank you Rhys, the printers have just arrived. I'm very impressed with your
service.... now to get them set up.


Letter received 17/3/2014

Hello Davin, I'd like to thank you for all your help recently with purchasing the Epson EH-TW 8200 projector. Also putting in the free gift: "Pure One" radio.

I have only just had the projector installed in the ceiling, as I was waiting on the LP Morgan Skyhook Bracket.

When I only have 8% left of sight & the projector was turned on, I didn't realise how much I have been missing out on. It was like a light was turned on, making the world seen so much clearer.

I use the projector more as a visual aid via an electronic magnifier which enables me to view text a lot larger & clearer.

I know what sight I have left isn't so good, this projector has provided me with so much more clarity.

It's nice to know when each day can be a struggle, there are people like yourself that provide such a great service & kindness that makes life a little less difficult for people like myself.

Thanking you again,

Regards, Leanne xxxxx < Name on file

Subject: Re: Invoice for your order 

Sent: Thursday, May 09, 2013 4:28 PM

Subject: Re: Invoice for your order

Hi Alexander

Just a quick note to let you know your service is second to none. My projector has arrived safe and sound. I have had at least six dealings with your company and have never been let down .

Cheers to you and your crew.

Pete Collins

Subject: Re: Panasonic PT-AE8000

Date: Mon, 17 Dec 2012 12:16:20 +1000

From: Gary Knight <>

To: Alexander <>

Awesome !!

Thanks again for everything Alex and for your great service. And I'm so glad I didn't go through with the purchase with that 1 off ebay!

So much happier.

Have a good day

Kind Regards


From: Chris Scott [mailto:christopxx@xx.xx]
Sent: Monday, 5 December 2011 2:48 PM
To: sales

Subject: TW3200 Feedback

G'day Guys,

Just wanted to drop you a line to let you know how utterly happy I am with the projector and your outstanding service! My initial email query was answered quickly, cheerily and without fuss. And thank you SO much for suggesting the demo version you had in stock! Perfect! If only all customer service was like this.

The projector has been installed and is working wonderfully... I'm just constantly itching to throw on a fillum and enjoy it in all its sumptuous, perfectly saturated and linen-crisp goodness. The quality truly is exceptional - even upscaled DVDs and mixed TV.

I'll be sure to return to you when my (very long-life) lamp needs replacing.

Many thanks again.

I will be certain to recommend you wherever and whenever I can.

Kinds regards,


From: Brett Ritchie [] 

Sent: Tuesday, 15 November 2011 5:01 PM

To: Davin

Subject: Re: Tracking Details

Hi Davin

Thank you for your call and email today notifying me about the projector.

I deal with a lot of companies with my business, and it’s such a pleasure to have someone actually follow through and do what they claim they’re going to do.

Much appreciated

From: Lyndon Stanley [] 

Sent: Friday, 21 October 2011 2:17 PM

To: Rhys

Subject: Thanks for the Excellent Support

Hi Rhys,

The replacement cartridges arrived the next day. Thank you - what excellent service!

I put in the yellow one and it was recognised by the printer immediately.

I just wanted to send you my sincere thanks for the excellent help you provided to me to resolve this issue in such a speedy manner.

Kind Regards,


From: Edwin Lane []
Sent: Tuesday, 26 July 2011 4:05 PM
To: sales
Subject: Many thanks...

Submitted on Tuesday, July 26, 2011 - 16:04
Your name: Edwin Lane

Thanks for the fast delivery of Xerox 8560 printer.

It is so easy to set up. 

Your seles team is always in a friendly and professional manner. What a 
wonderful experience to deal with your guys.

Edwin Lane


From: Janine Elphick [] 

Sent: Saturday, 23 July 2011 9:28 AM

To: sales

Subject: Thank you!


I recieved my Epson R2000 printer yesterday morning and it was installed and  printing by lunch time.

Your speed in processing my order is greatly  appreciated and to be highly commended.

Thank you also for the help over the  phone with delivery queries.

cheers Janine Elphick

A blast from the past!

eMAIL TO: Russell Martyn COMPANY: AIM DATE: 13 August 2002

AIM in the community

Dear Russell

Thank you for coordinating and presenting to our group last Wednesday, I know that the members found it informative and exciting to get the facts from "the horse's mouth", and they were especially excited by the gifts.

I hope you were impressed by the size and activity of "the world's 2nd biggest user group" and that you will see benefit in further supporting this club. On that score, I trust that we will have the opportunity to work with you again in the future.

Personally, I'd like to thank you for helping to make the meeting the success it was, and filling in at the last minute; while on a more official note, let me extend to you the warm thanks of this group from the executive and committee, and the hundreds of members who came out to see the presentation.

Kind regards


What our web site looked like over 10 years ago.. 

From: Glynis Byers []
Sent: Monday, 27 June 2011 5:32 PM
To: salesxx

Subject: Re: [ - reply] 2 year extended waranty on Epson R3000

Thank you so much for sorting out the warranty problems for me.

I recevied a 2 year extended warranty certificate via email today.

Thanks again
Glynis Byers



From: [] Sent: Monday, 7 March 2011 9:41 AM To: sales Subject: Projector Lamp Warranty Hi Davin, thanks so much for the efficient and friendly manner in which you dealt with my lamp warranty issue.

Did not expect such speedy delivery of the new lamp!

Cheers! Jenny Burch State: QLD



From: [mailto:daxg@lxxxm] Sent: Friday, 7 January 2011 12:31 PM To: sales Subject: Thanks Comments: Thanks, Davin.

Got my Z700 yesterday and I am completely over the moon with the picture. I can't believe that people still bother buying big screen TV's when this type of brilliance is available on such a scale and so cheaply.

See you next time I want a new projector.

Regards Daniel



From: Xavier Maxxal []

Sent: Friday, 22 October 2010 9:48 AM To: Davin Subject: Re: Missing 3 yeaar warranty card

Thanks for that Davin, I would like to thank everybody there for their wonderful helpful service,

I will most definitely be recommending you guys to people. Regards, Xavier Marszal



From: Serge xxx [] Sent: Friday, 8 October 2010 8:53 AM To: Davin Subject: THANK YOU Morning Davin, I'm writing to thank you for the great work you do.

The projector has been delivered yesterday, I've got it installed and tested last night and am very satisfied with the result. Thank you very much for your business, I will not hesitate to recommend you guys or buy with you again.

Best Regards, Serge Bolow



From: Greg Newton [] Sent: Tuesday, 5 October 2010 10:09 AM To: Rhys Subject: RE: Xerox C2200 Printer Hi Rhys, I trust you had a good long weekend.

Thanks for the email on Friday. I was searching the internet trying to research colour laser printers and came across AIM Digital by accident, but I glad I did. From their website I was able to research and compare a number of different printers from a range of manufacturers. In the end I purchased a Fuji Xerox C2200.

Based on the specs on the website, it seemed to meet all my needs. In addition Fuji Xerox were running a deal to extend the warranty from 1yr to 3yrs and a trade in deal whereby you could swap your old colour laser printer for toner cartridges.

I ended up with 2 new black cartridges as a bonus. That was all a bonus because I wouldn't have bought it if it wasn't for the super competitive price offered by AIM Digital. They were easily the best price around. The fact that they were also listed as a Platinum Reseller on the Fuji Xerox website gave me the added confidence to purchase from them over the internet. Subsequently the printer arrived in real quick time.

I ordered it on the Friday afternoon and it was here Tuesday. It's been running great in the few weeks we've had it. The only issue I had was that I couldn't get it to print double sided. One of the reasons we bought it was advertised with duplex capability. I initially thought this was either my poor technical skills or a fault in the set up. I emailed Rhys at Aim to see if he could assist with some trouble shooting. Rhys got back to me within the hour to advise that there had been an error at their end. While the C2200 was advertised with a duplex feature, the machine itself could not print double sided without an additional duplex unit (which wasn't included originally).

Because of the error on their end, Rhys advised that they would send through the add on duplex unit free of charge (normally $280 $300). I had already been telling people about the great deal I'd picked up from AIM great price, quick delivery, etc and now with the after sale service and no issues with rectifying any problems

I'll be telling everyone I know to head to AIM's website when they want printers, projectors and accessories.

Thanks for the great service, I'll keep an eye out for the duplex unit over the next few days.

Cheers Greg Newton E: W:



From: [] Sent: Wednesday, 18 August 2010 10:20 AM To: Subject: Delivery of printers Name: Michael Lorenz Email Address: Contact Phone: 041xxx19 Comments: Hi guys,

I just wanted to say how impressed I am with the speed of your service and your prices. I received a couple of Epson tm88's overnight into Adelaide .

Will definately use you in the future.

Well done. State: SA



From: John Sullivan [] Sent: Wednesday, 11 August 2010 10:18 PM To: Rhys Subject: Re: Tracking Details Allied Express

Hi Rhys, Just a quick note to thank you and your company for the fast and efficient service.

I received the printer this afternoon well done Allied Express.

Regards John



From: "ROSE" Date: 12 April 2010 11:11:41 AM AEST To: "Davin" Subject: Re: Tracking Details Allied Express Hi Davin we have received our projector and screen.

They are both fantastic..

Thanks for your wonderful service. We are both very, very happy. Cheers, Eddy and Rose



From: "T & K Cromby" Date: 6 April 2010 4:01:36 PM AEST To: "Dave" Subject: Delivery of Xerox C3300DX Hi Dave, Thanks so much for such excellent service.

The printer arrived middle of the day on Thursday, and is now installed and working off all the computers superbly!

Thanks once again, Cheers, Kelly Cromby



From: [] Sent: Friday, 12 March 2010 10:36 AM To: Davin Subject:Re: Invoice

Thanks Davin,

My partner got it yesterday again your service is fantastic.

Kind regards, Ray Dr Raymond Rxxx Consultant xx



From: mark whittle [] Sent: Tuesday, 29 December 2009 3:20 PM To: Davin Subject: very happy customer

Sorry for not contacting you sooner but I have been so blown away with the epson tw4000 over the christmas.

Just wonted to let you know how much i appreciated your fantastic service, ordered on the 14th december and received it three days later, it was the last piece to the puzzle after spending many hours over the last two months converting my garage into a home theater. you have made my christmas one never to be forgotten. all the best for the new year

kind regards Mark Whittle.



From: PC HAPPY Kevin McKay [] Sent: Saturday, 26 December 2009 12:02 PM To: Davin Subject: RE: Tracking Details Allied Express Davin. Just a quick note to thank you for your fantastic knowledge, service and professional manner in purchasing my 2 nd projector from AIM.

The Z3000 you recommended is awesome and everything you said it would be.

I will purchase from you again and again.

Regards Kevin McKay PO BOX 770 BRIGHTON SA 5048 www. pc www.happy hosting



From: Ian Hooley [] Sent: Monday, 7 December 2009 1:41 PM To: Coral Subject: Quality Service Thank you AIM Digital. I have been a customer of AIM Digital for several years now.

I have found all of the staff friendly and helpful, the service both prompt and reliable, and the prices better than any others I have been able to find on every occasion. Being able to view and search for products on the very comprehensive website, and to either order online (at any time of the day or night) or by phone is always convenient.

Whenever I have rung, I have had an immediate answer by a human being rather than a computerized answering system, and never have to wait in a telephone queue.

Please keep up your excellent service.

Ian Hooley

Very appreciative customer and small business operator



From: Rich Sxxxxxxxxx [] Sent: Thursday, 3 December 2009 2:34 PM To: Dave Subject: RE: Quotation on Xerox 8560MFP Rich xxxxxxxxx Dave I have cocked up! Your quote was the only one that was GST Inclusive and I have missed it on the quote. Unfortunately I have just transferred the money (an hour ago) for the purchase, and I don’t need 2 of them.

Thanks for the response Dave.

I will give you a call when I need my first bunch of inks and maybe we can do some business then.

I always tell my admin staff, “watch the GST”, about time I take some of my own advice. Thanks Again



From: Amanda Rogers [] Sent: Tuesday, 27 October 2009 7:55 AM To: Dave Subject: Toner replacement Hi Dave We recently upgraded our Xerox C2535 to a newer Xerox 3210 with a toner offer from Xerox.

You very kindly offered to replace the toners we had in stock with the new toners for the Xerox 3210.

I am posting these down to you today..

Thanks again for the great service and dedication to customer satisfaction – such a rarity these days :)

Kind regards Amanda Rogers



From: thomas slatter [] Sent: Thursday, August 27, 2009 7:42 AM To: Davin Subject: Re: Tracking Details Allied Express Good Morning Davin , Wow! The projectors arrived yesterday, less than 24 hours after receiving confirmation from you.

The entire process,beginning with my email to you seeking a quote for these projectors to the delivery yesterday, went so smoothly. After a dozen emails, most of which were questions from me which you kindly answered , and not one phone call, I received what I wanted: a great product, a fantastic price and super service.

I will definitely be heading to your website first for future purchases.

Thanks and all the best.



From: Julie Baird [] Sent: Monday, 17 August 2009 12:34 PM To: online 2021 Subject: Re: Thank you for the order Hello Dave, My parcel arrived this morning, superfast thank you.

A REALLY big thank you for unravelling the ordering mistakes I made.

Best regards Julie



From: [] Sent: Thursday, 2 July 2009 3:19 PM To: Sales Subject: Microtek 1000XL scanner Name: Sue Email Address: Contact Phone: 0xxxxxx18 Comments: I would like to congratulate you on the super service I received recently when purchasing the above scanner.

The scanner was beyond my expectations, the price way below anywhere I could find, and the service excellent.

I would recommend your company without hesitation. State: WA



From: [] Sent: Thursday, July 02, 2009 9:30 AM To: Davin Subject: Re: Tracking Details Allied Express [SEC=UNCLASSIFIED] Good Day Davin,

Thanks so much for your prompt service. Items ordered delivered ASAP. I will recommend AusMedia to others.

Thanks Amrish Applications Development Section, xxx xxxxxxxxxxxxxxxxxxxxxxxxxx



From: Tim Haydon [] Sent: Tuesday, 2 June 2009 2:03 PM To: Dave Subject: RE: Inquiry Regarding Order Number:090530151204 It arrived just this minute!

What a coincidence.

That's incredibly quick service.

Thanks. Tim



From: Ray Roberts [] Sent: Wednesday, 27 May 2009 11:31 AM To: Dave Subject: RE: CFS1190

Hi Dave,

I am amazed I have the printer less than two hours after order placement.

What a service. How do I claim the rebate from Fuji Zerox.

Kind regards and thanks again. Ray



From: B Clarke & M Ryan [] Sent: Friday, 22 May 2009 6:29 PM To: Rhys Subject: RE: Tracking Details Allied Express

Rhys – just wanted so send you a quick email to say thanks!

I got the scanner Tuesday evening and its wonderful.

Thanks for your great service and assistance.

Kind regards, Bronwyn



From: Joseph Ng [] Sent: Tuesday, May 19, 2009 2:27 PM To: Davin Subject: PLV Z700 thanks Dear Davin,Just wanted to say that we got the Sanyo PLV Z700 and are delighted with it.

Couldn't have been easier.

Thanks for the advice.

Absolutely no problems ordering from Perth.

Hope to deal with you again in the future.

Kind regards, Joe



From: Quentin Falkenberg [] Sent: Wednesday, 29 April 2009 7:28 PM To: Dave Subject: Microtek Scanner 1000XL Hi Dave ... the Microtek Scanner arrived today ...

I just wanted to thank you for your great speedy service and ease of doing business with.

Regards Quentin



From: Jacob Turiano [mailto: ] Sent: Tuesday, March 31, 2009 2:22 PM To: Davin Subject: Sanyo PLVZ700

Hi Davin , Projector arrived this morning very quick delivery! Just want to Thank You for your great service and actually knowing about the products you sell, usually I know more about the product I'm purchasing then the person selling it! So it was refreshing to speak to someone who knew what they were selling.

Your service was the best I've experienced in a very long time.

I will be sending a lot of business your way,

I have already told a few people one of which has already purchased a projector from you(Michael) and one other person is purchasing the top of the line SANYO very soon, His name is also Michael J Finally a company that understands that good service is the best form of advertising and promoting your business.

Kind Regards, Jacob



From: Aneek Mollah [] Sent: Monday, February 23, 2009 4:28 PM To: Davin Cc: Aneek Mollah Subject: great service Hi Davin/Store owner/CEO, I would just like to write to, regarding my recent interaction and eventual purchase from your store. my experience has been one of total satisfaction, great service, fantastic advice, speedy and very efficient service. Davin answered, ( I believe to be totally honestly!.. a rare find in it's self!), all my questions, and was very proffesional and extremely helpful.

That would have been enough for me to make a purchase from your store, but to top it off, your store was EXTREMELY compettitive on my SANYO projector, and addeded accessories!

At no time did I feel like i was being pushed towards a product by a sales person, or pushed towards a product that you mayb e overstocked of! or are looking to get rid of! or make the most profit out of ! Sometimes due to the nature of the products or the VALUE/COST of the products, we prefer face to face contact, but due to the professionalism, great advice, efficient service, prompt reply to emails/phone calls, and very compettive pricing, that it was no problem to purchase such items without direct face to face contact.

I infact will be definately telling all my friends to check out your site and make contact with you guys regarding any electronic goods they maybe after. thank you once again for providing such a great service. Kind Regards Aneek Mollah

P.S. My Sanyo Z3000 is fantastic, is better than I thought, and is exactly as Davin described it to be, in one word it is "SENSATIONAL" and "BREATHTAKING".. well that's two words !! LOL!



From: Andrew Lorken [] Sent: Monday, February 23, 2009 1:32 PM To: Davin Subject: Sanyo PLVZ3000 Hi Davin this Sanyo 3000 is amazing. I watched Ronin (B Ray Disc) last night with great action scenes, dark scenes and fast moving sequences and the picture quality was very sharp.

Am particularly impressed with the degrees of black/grey and shadows and the detail that remains within it for a projector that equals a large Plasma/LCD, its just amazing.

Thanks on your advice on the Sanyo vs Epson.

Am enjoying it immensely.

Regards Andrew Lorken Partner Communicxxx



From: David Gillman [] Sent: Monday, February 02, 2009 9:42 AM To: Davin Subject: SANYO PLV Z700 projector Hi Davin ! Just wanted to write to say thanks for the AMAZING service! I received the projector this morning!! Considering I only placed the order with you at 5:00pm on a Friday , this has got to be the best service I have ever received from any company, ever!!!!!

Thank you again.

I was a little reluctant to order something of this value from a company I didn't know, but I will certainly be recommending you to my family and friends! Thanks again for all your help. Regards, Dave Gillman.



From: Jane Burton [] Sent: Thursday, 29 January 2009 10:03 PM To: Steven Subject: Z700 Gentlemen, I would like to take the opportunity to not only tell you that we are very happy with our new Sanyo Z700 projector but also to thank you and your staff for the assistance, care and attention we received in making sure we got a great product. We are all currently enjoying our new viewing pleasure.

We have never experienced High High Definition viewing before and I didn't expect much of a difference but now that I have, there is NO going back! Thanks again Kindest regards Mrs Jane Burton and the whole Burton Family



From: Greg Robertson [] Sent: Tuesday, 27 January 2009 8:29 PM To: online Subject: Regarding Order Number: 090123093801 Dear AIMJust wanted to say that the order arrived today.

Great service, many thanks for the very prompt delivery it meant a lot to my son in particular, for whom one of the printers was destined, to have this early.Kind regards Greg Robertson



From: Dave [] Sent: Tuesday, 20 January 2009 3:17 PM To: Steven Subject: Price match Xerox 1110 lazer printer Hi Steven,You were correct, no one could match your pricing. I even tried xxx who claim they beat prices by up to 25%!! (see below copy from xxxxxx fyi)

Anyway I placed an online order yesterday and the printer was delivered before lunch today!!

I would just like to thank you for your recommendation (the printer is fantastic only took a few min to get it working) Kind Regards, Dave Kimpton


From: Shailesh Patil [] Sent: Friday, December 19, 2008 10:12 PM To: Davin Subject: Fwd: Epson TW 1000

Hi Davin,Thanks for sending me the new HDMI cable. I have connected the new cable and now have my projector operate at 1920x1080p@60Hz.

Your service is amazing, I am truly impressed.

Keep up the good work. I can surely say guys, you have one happy customer in me.

Wish you a very merry christmas and a Happy New Year.

Regards Shailesh



From: [] Sent: Tuesday, 9 December 2008 10:52 AM To: Sales Subject: Sanyo Z700 projector Comments: Hi Davin/Steve,Firstly thanks for the incredibly fast shipping I think that's the first time I've ordered a product (interstate) on a Friday and received it Monday!

Secondly, you were right about the Z700, it is an excellant projector and even though there is a fair amount of light in the room it's more then adequate to see clearly and brightly!

Best Regards, Kevin Bloch State: SA



From: Jim Filmer [] Sent: Monday, 8 December 2008 1:52 PM To: Dave Subject: RE: Film Scanner Hi Dave, Just received the scanner today (Monday), after placing the order on Friday afternoon, and to put it bluntly – bloody fantastic service mate.

I can't wait to get home and start playing with it – the scanner that is…..

Regards, Jim Filmer Director of Sales & Marketing xxxx



From: Darryl Legg [] Sent: Friday, 5 December 2008 1:41 PM To: Davin Subject: Re: EH TW3000 Davin, Yes please, I will try mine first, its very adjustable so will give it a go.

Process and send away please. Let me know who it travels with.

Thanks for your prompt attention,

I have in fact sent e mails to 5 different vendors but you where the only one to reply, so you had to win the sale.




From: [] Sent: Sunday, 16 November 2008 4:46 PM To: Sales Subject: Projector Buy Hi Got $3000 to spend on a cinema projector including 100" fixed screen & HMDI cable (5 10m). Either Sanyo or Epson 700 or 1000 models best recommedation & price.

Brought previously from AIM, an EWP20 & brilliant so now got a new home, need to set up another room

Cheers Ian Twamley



From: Andrews, Sandy [] Sent: Monday, 27 October 2008 1:34 PM To: Steven Subject: Outstanding Service Hi Steven, I would like to put forward a few words of thanks in regards to the service we continually receive from AIM. Whilst all the guys are great the staff member most prominent is Dave!His customer satisfaction is outstanding.

We have no hesitation in recommending AIM , just knowing that you are going to be taken care of!Cheers and thanks Sandy Andrews



From: [] Sent: Saturday, 25 October 2008 1:05 PM To: Sales Subject: thankyou Name: steve clampit Email Address: Contact Phone: Comments:

Thankyou for your professional attitude and quick service in supplying me with the epson r2880 and back order paper

State: SA



From: [] Sent: Friday, 26 September 2008 7:31 PM To: Sales Subject: Recent order Name: Jon Dueker Email Address: Contact Phone: Comments:

Once again you have delivered my order at an exceptional price and within 2 days of my order.

You are to be commended. Thank you. State: QLD



From: Craig [] Sent: Wednesday, 27 August 2008 10:36 AM To: Fiona Subject: RE: Copy of Invoice Hey Fiona I have just received the items as ordered below. Thank you for your help. I have been pleased with price speed and efficiency in using you/AIM for the consumables for our printer.

I will be putting in place a procedure here to enable us to continue ordering our required items through you.

I have passed on the invoice to our accounts department and will have the funds EFT'd later today.

Thanks again Fiona, Have a good day. Kind regards Craig



From: Phil Williams [] Sent: Thursday, 10 July 2008 2:47 PM To: Rhys Subject: RE: Phaser 8560 Hi Rhys / Steve, Just wanted to say a big thank you for the product advice on the Phase 8560. It's a perfect match to what I need and performs beautifully.

Will have no issues using you again – you have the product knowledge, service and price and outperform the big retailers in every way.

Wishing you the best in business.




From: Paul Mannings [] Sent: Friday, 4 July 2008 12:20 PM To: Steven Subject: Re: invoice cop hi steve, thanks for the invoice copy from a purchase four years ago great service! which is in line with the promptness my order was fulfilled and the reasonable price i paid. it looks you guys are doing an excellent job, and i have no problems recommending AIM highly!

cheers, paul



From: Mark Lewis [] Sent: Thursday, 3 July 2008 1:58 PM To: Fiona Subject: RE: 8560 Ink Prices Thanks Fiona…great service …thought it was only going to be the great buying experience when we got the Phaser from you guys did not expect this to continue like this !

Thanks …I’ll check my ink situation & let you know.

Regards Mark

Mark Lewis A1 Exhaust Group Pty Ltd Australia's Premier Exhaust Group



From: Steve Johns [] Sent: Thursday, 19 June 2008 4:51 AM To: Fiona Subject: AIM Digital Imaging Despatch Notification (Australian Air Express) Hi AIM, I received these goods yesterday only one day after ordering them! That is the fastest I have ever received a parcel from any State in Australia including my own state, it has taken up to 6 working days for a package to travel 500 to my place from Sydney !!!!

Thank you for the fantastic service, I will definitely be doing business with you again.

Regards, Steve Johns



From: [mailto:didxxo@hoxxom] Sent: Thursday, 22 May 2008 2:25 PM To: Sales Cc: Steven Subject: Re: Purchase Just a quick note of thanks to Davin and the team at Aim Digital. We watched state of origin last night with our new Sanyo Z5 and new 92” fixed screen which we purchased last week.

Awesome!!!! Thank you for all your help and taking the time in making our choice the right one.

We were concerned reading an article about pixels and brightness you were so right not an issue at all, we're very happy with our purchase and the service is impressive.

We were also a bit sceptical being up here in Qld and purchasing from AIM, but wow, your service is so professional. Delivery was so quick.

No Problems.

Well done guys

Thanks again Deb and Jim



From:] Sent: Thursday, 15 May 2008 11:54 AM To: Sales Cc: Steven Subject: Software links Dave, Hi, I bought the premo Bravo XPRO II from you a month ago , and its been going really great ! Couldn't be more happy :)

Thankfully I've upgraded to a PC from a mac, and ive deleted your links to the software download + passwords :( would you be able to re send them asap.

regards josh Bidding Buzz QLD



From: Mark Lewis [] Sent: Wednesday, 14 May 2008 5:33 PM To: Steven Subject: RE: XEROX 8560 PS Steve Thank you for supplying me a great machine …love the print quality & ease of use. Just to let you know that I ’m submitting my claim for the free comsumables/trade in offer as per your suggestion.

Was certainly impressed with you guys …quick reply to e mails at 6pm & later …the personal service , excellent pricing on both machine & consumables plus you were the only guys I spoke to that told me about the Xerox promotion.

I’ll certainly use you guys again.

Regards Mark Mark Lewis A1 Exhaust Group Pty Ltd Australia's Premier Exhaust Group



From: Terry [] Sent: Tuesday, May 06, 2008 7:23 PM To: Sales Cc: Steven Subject: honest people Comments: i went looking for a new projector rang stores and was most disapointed with the lies i was bieng fed worst offenders were the big stores think big. it was only when i spoke to davin i think his name was did i get honest answers to my questions .

so i brought a projector from AIM and am very happy. good people that i will recommend to everyone .thanks



From: Callinan Family Melbourne [] Sent: Friday, 2 May 2008 8:25 PM To: Fiona Subject: RE: Sanyo Z5 Projector Lamp Specials Fiona,

This is long overdue but I wanted to compliment you and the AIM team on you helpful friendly service. I bought my first projector, an inFocus X1 after seeing it in action in your Box Hill store.

I appreciated the opprotuniy to see it with others.

Unfortunately, the inFocus gave up last year and naturally I came down to Aim to replace it. I had picked the Sanyo PLV Z5 but was a little concerned about the level of brightness.

Your team talked about the pros and cons of the various other units you stocked including more expensive projectors and explained why this was the best unit and recommended it with the assurance that I could bring it back if I wasn't happy. I still have it and continue to be impressed after 6 months heavy use.

AIM's service is first class and I am happy to recommend you for honest helpful and informed advice.

Best regards Anthony Callinan



From: Peter W Johnson [mailto: ] Sent: Thursday, 28 February 2008 8:02 PM To: Davin Subject: Epson Projector (TW2000) G'day Davin I received my projector at 10:00am. I did not believe it I only placed the order 5:00pm the day before. Could not expected to get that service local.

Have taken it out of the box plugged it in and wow.

Realy happy. Love the price. Love the service Love the product.

Thanks Peter W Johnson (NSW)



From: Charlie Bloomer [] Sent: Monday, 25 February 2008 7:45 PM To: Peter Subject: AIM Digital Imaging Despatch Notification (Australian Air Express) Many thanks for your rapid response.

It is greatly appreciated.

It is a pity there aren’t more firms like yours.

Charlie Bloomer KALTELCO SERVICES T. 0xx6 F. 08xx777 M.0xx88



From: Mark & Narelle Franklin [] Sent: Thursday, 21 February 2008 9:52 PM To: Davin Subject: Re: Screen Purchase Hi Davin, Received the screen on Monday and all is perfect.

Thanks for your great service and good luck for the future Mark Franklin



From: Jarrah Nevill [] Sent: Wednesday, 13 February 2008 4:32 PM To: Davin Subject: RE: TW 700 Invoice Hi Davin, Impressed. Very impressed. Fastest purchase/invoice/delivery ever.

Projector arrived by lunchtime, less than 24 hours after I ordered it.

I know who I'll be dealing with in future.

Regards, Jarrah Jarrah Nevill Graduations Officer Exams, Awards & Graduations Student Administration Academic Registrar's Group RMIT University Telephone: xx Facsimile: xx Email :



From: Denny Chandra [] Sent: Friday, 8 February 2008 4:34 PM To: Dave Subject: {Disarmed} Invoice for WorkCentre 228 cartridge Dave ,

I received the item about 15 min ago.

Well done, that was TOP service, mate. I'm really impressed & happy. :)

Thank you. Regards, Denny Chandra System Administrator



From: Bruce Hedge [] Sent: Wednesday, 2 May 2007 8:03 AM To: Orders Subject: Lightroom purchase

WOW!! fabulous service arrived on doorstep in rural Victoria two days after ordering exactly as described, substantially less cost than other outlets very impressive.

Thanks indeed. Bruce h



From: Sharon and Ian [mailto:iaexxmb@xx] Sent: Tuesday, 18 December 2007 5:07 PM To: Orders Subject: {Disarmed} Re: Thank you for the order Hiya, WOW! Ordered Sunday evening 16 December and delivered Tuesday 18 December. Thank you. Santa can now print madly until the North Pole melts. Just wondering This is the second order we have placed. The first being a Docuprint C2535A. *Do we get a customer number? (*Special Discount code)

Yes you do it's sent via mail

AIM Wishing you all and yours a very Merry Christmas and all the best for the New Year.

Kind regards Thanks Ian Elworthy Sharon Borham and family



From: Scott Rossetti [mailto:scott1@xx] Sent: Thursday, 13 December 2007 1:21 PM To: Dave Subject: RE: Primera Bravo Pro Quotation Hi Dave,

Order arrived today – great response to original query, competitive price and quick delivery – 3 out of 3 well done! Kind regards Scott Rossetti Gippsland Funeral Services



From: James Mannah [] Sent: Friday, 7 December 2007 12:59 PM To: Orders Subject: Order No: 071205091404 [Wacom Bamboo graphics tablet]

Good afternoon, I just wanted to say thank you so much for the great service.

It is so refreshing to have a company that has good communication and can follow through on it's claims.

The purchase transaction was smooth and extremely fast.

I won't hesitate to use you again or to recommend your company. Kind regards, James.



From: Sharon Borham [] Sent: Thursday, 6 December 2007 2:38 PM To: Dave Subject: Docuprint C2535 Hi Dave, Your knowledge is only surpassed by your helpfulness.

Thanks heaps. Tried it and banner works great. Thanks again Merry Christmas Ian & Sharon



From: Karidis George (RBAU/EQS1) [] Sent: Monday, 3 December 2007 11:29 AM To: Davin Subject: RE: AIM1 Home Cinema Enquiry

To AIM, I am very happy with my new Epson TW 2000. I'd been researching my next projector purchase for months, read reviews on ProjectorCentral and

There are a lot of good projectors out on the market and I wanted to find one that was perfect for my home theatre.

AIM's customer service was helpful and prompt, Davin arranged a demonstration of the Epson TW 2000 the very morning the first units shipped.

The demo blew me away!

The deep inky blacks and exceptional contrast sold me immediately. No adjustments out of the box where needed. The only adjustment done at home was to set the colour temp to 6500K and preset to Theatre Black 1. Perfect Picture!! Davin was able to demonstrate the Sanyo Z2000 simultaneously for comparison. Both projectors where excellent, but the difference was obvious with the Epson running literally out of the box had deeper blacks as well as excellent contrast, the picture was also brighter because of the extra lumens. Sharpness being similar. Add the extra year warranty and 3 year on the lamp, the Epson is easily the best value/performance 1080p projector on the market. Additionally AIM's flexibility, and customer service impressed me greatly.

Once again AIM's professional service and awesome prices keeps me comming back for more.

This was my 4th projector purchase.

One friend has already purchased and another is waiting on stock.

Well done Epson and AIM!!! Kind Regards George K.



From: Dale [] Sent: Friday, 23 November 2007 1:36 AM To: Davin Subject: Ausmedia and Epson TW1000 Hi Davin I'm very pleased with my Epson TW1000, ceiling mount, screen and surge protector.

Thanks again for your advice, assistance and friendly professional conduct.

I thought you may be interested in reading some comments I've posted recently on Whirlpool forum: (My username is xxx as you probably would have gathered). replies.cfm?t=841055 replies.cfm?t=851209 replies.cfm?t=857985 (This post has links to 3 pics of my setup): replies.cfm?t=857985&p=3#r42 Thanks again Dale




From: [] Sent: Wednesday, 14 November 2007 4:25 PM To: Orders Subject: ***New Order 071107161801 has arrived

Dear Peter I am very impressed with your organization and the fact that you are assisting me in rectifying my problem. I will definitely be purchasing more from you guys. Once again thank you very much.

It is not often that you get an organization / business that will assist as quickly and cooperatively as you have. P.S. I will also be forwarding your company details on to our local networks of Not For Profit organizations with a high recommendations. Marcel Berka Chairperson Committee of Management Darley Neighbourhood House & Learning Centre Inc.



From: [] Sent: Wednesday, 14 November 2007 11:05 AM To: Fiona Subject: RE: Hi Fiona, We have dreamed of owning a home cinimea projector for more than a decade and have been waiting for the right product at the right price point.

The Epson TW 1000 and 100" widescreen purchased from AIM were what we had been waiting for. It has transformed our home entertainment experience and is truly life changing. AIM consistently offered competitive pricing and high levels of presales and postsales service which is why I would engage them 1st for our future digital entertainment needs.

kind regards Olly



From: Sharon and Ian [] Sent: Friday, November 02, 2007 5:59 PM To: Steven Subject: David Sale of C2535 Hi Steven, Writing to you to comment about David Cowling and Fiona. Sharon & I were in the market for a good quality colour laser printer. We had only considered Brother, Canon, Lexmark and HP. We 'Googled' across your web site and FujiXerox presented itself.

We emailed an info request and David responded with heaps of straight forward info. There was a follow up phone call from a lovely lass Fiona. Fiona was great to chat to and very competent in her knowledge. We emailed for a tad more info and David responded very quickly. All his info was well laid out, just giving us the facts so we could compare and decide.

The spreadsheet was really beneficial in clearing the crap from the facts regarding running costs. The long held belief that inkjet printers were cheaper than laser was disproved by David and our follow up research confirmed this. Even though the facts about the 2535 put it so far above all other brands that they were no longer a consideration, we would not have known about it had the 2535 not been suggested by David.

We phoned David at 5pm on Friday and sealed the deal. Even though it was about knock off time on a Friday, David was still chirpy, great to chat to and the transaction was very simple. It is nice to know that ordinary country family folk like us can receive great, honest and straight forward advice and service from our big city cousins. If you wish, please pass on our thanks to David and Fiona. (We asked David for your email address. David did not prompt us in any way regarding this). Thank you Regards Ian Elworthy Sharon Borham



From: Andre [mailto:andredeg@xx.xx] Sent: Tuesday, 30 October 2007 8:50 PM To: Davin Subject: Re: Sanyo PLV Z5 HI Davin Well we now have our home theatre up and running. OMG! the Longhorn Lumiere screen is simply awesome; the Sanyo Z5 simply shines. The screen is super flat which faithfully reproduces the image projected on it. The screen went together so easily; it took two of us about 20mins to assemble and mount it. The black velour feels fantastic and really sets the whole screen off. The frame which is of metal construction is rigid and feels and looks very sturdy. The screen which fits neatly inside grooves of the frame make the screen very easy to stretch and secure.

What engineering! We are so happy with the package. The Lornhorn remote (once I figured it out) is easy to program and as a result, we have "shelved" 5 remotes in favor of the touch screen Lornhorn.

We now have a great home theatre. Thankyou so much for your advice and assistance! kind regards Andre



From: Tony Midnite [] Sent: Monday, 29 October 2007 11:25 AM To: Davin Subject: TW700 Hi Davin A quick thank you for all your help. The TW700 is absolutely awesome! Glad I went the 100" screen. Cheers Tony (Epson home cinema projector with Longhorn projection screen AIM)



From: Ian Mitchell [mailto: au ] Sent: Wednesday, 24 October 2007 12:22 PM To: Russell Subject: RE: 8500dn testimony.. Dear Russell , Just thought I would drop you a line to say thanks for your assistance in choosing the Xerox 8500DN – Magic printer – really working well for me . I did check BTW on the no of print done so far – and to my amazement it is more that 16000 – much more than I expected. So I think the maintenance kits are working as they should. Thanks again! Ian Mitchell



From: Mason, Brent (RTIO) [] Sent: Tuesday, 23 October 2007 3:33 PM To: Dave Subject: AIM1 Xerox Printers Dave Just a thankyou E mail to add to your site

Extremely impressed with your service when purchasing the Sanyo Z5 projector. Delivery was prompt and the projector was $400 cheaper than local Perth shops. Will definitely be using your services again Brent Mason Perth WA .



From: Fiona [] Sent: Sunday, 21 October 2007 9:39 PM To: Russell Subject: RE: Printer problem urgent. Hi there! Sorry for the late reply, me and my friend ended up fixing it, we did what you said to do and it worked, thank god! Thank you so much for your help.

Have a good week! Fiona M



From: Chaolin Chang [ au ] Sent: Thursday, 18 October 2007 5:53 PM To: Russell Subject: RE: proforma invoice for EFT/DD payment Hi Russell Thank you very much for your impeccable service. It is something like this makes Ausmedia stand out from the crowd. It takes seconds to set up the Pharser printer like you said. I like the output speed too. The old Epson printer did not even come close to it. One minor point which you might want to feed back to the Optoma projector manufacturer.

The connector for the monitor is probably 2mm short compared to most connector in a PC. Once again, thank you very much for your delivery.

Best Regards Chaolin (Charles) Chang, PhD Exact Technology



From: Sent: Tuesday, 16 October 2007 1:39 PM To: Davin Subject: New Longhorn Screen Dear Davin, I put together the new 100" Longhorn screen that you supplied me last Saturday in the afternoon at home both effortlessly and without drama.

This was the first time that I had put together a fixed frame projector screen.

The screen went together well and all of the components seemed to be well made, making the overall look of the screen professional and a valuable addition to our home theatre room. We watched "Hero" on the big screen at home on Saturday night with the whole family and everyone seemed to enjoy the big screen experience.

I wouldn't have a problem recommending this new screen to any of your potential clients in the future.

Regards David Eldridge



From: Jodi [] Sent: Wednesday, 10 October 2007 1:49 PM To: Orders Subject: Inquiry Regarding Order Number:071009123734 To Ausmedia,

Amazing service ordered early afternoon yesterday online and received AM in Qld today.

Product as stated definitely send my business your way again. Cheers Jodi AIM [Was Spyder2Express]



Spotlight on Internet trading: "..Many web stores offering thousands of items don't really have them!



From: Haryana Dhillon [] Sent: Tuesday, 25 September 2007 2:12 PM To: Steven Subject: Re: Rear projection screen and stand.

Dear Steven, Just wanted to say a very belated thankyou for the screen. Arrived fine, I was able to assemble it without any problems and We have tested it with our equipment.

All is working really well.

Thanks again.

Haryana AIM Custom made projection screen for X Ray room with no metal parts.



From: Margaret Hamwood [] Sent: Tuesday, 11 September 2007 2:30 PM To: Russell Subject: Re: Printer calibration When I ordered my Epson R1800 printer and monitor calibrator from your website, I was very surprised to receive a phone call from you offering advice and assistance on my choices.

I am so glad of that phone call as you certainly pointed me in the right direction and ultimately saved me some money. As well as receiving my parcel in a speedy fashion, there were the emails to help me with colour matching my printer. I must say it's wonderful to deal with a company that is no. 1 in service and advice with such competitive prices.

You have another very satisfied customer and I look forward to doing further business with you.

Kind regards Margaret Hamwood



From: David Nagy [] Sent: Wednesday, 29 August 2007 2:07 PM To: Davin Subject: RE: Tracking Details Thanks Davin, Thought I would quickly mention how impressed I am with your service I received my new Z5 in Adelaide a little over 24 hours after ordering it (who needs air freight??). To top it off, AIM has been able to supply the Z5 about $300 cheaper than the supplier in Adelaide that I got a quote from for my insurance claim. So, although initially pretty annoyed that my old Z2 was stolen I now have a Z5 to replace it with and because of AIM's good pricing I effectively didn't have to pay the excess on the insurance, making me one happy camper.

Keep up the good work! Dave Nagy



From: Bill & Jo Pratt [] Sent: Monday, 20 August 2007 5:32 PM To: Russell Subject: ICC profiles and Huey!!!! Russell I purchased a Huey Pantone Monitor Colour correction system from you early this year to match my 19inch LCD monitor with the Pantone colour standard.

It was fantastic! Producing an ICC profile that completes the camera/screen/printer workflow. I have just purchased a new Notebook and it was important that the screen displayed photographs true to form. So I installed Huey on it to make an ICC profile and now the two monitors are identical in their display.

It was one of my better purchases.

Many thanks Bill Pratt Shoreham Victoria



From: Jenny Dxxx [] Sent: Monday, 13 August 2007 4:56 PM To: Fiona Subject: RE: Ilford paper prices Fiona, great service the cartridges arrived and thanks for the sports bag, towel etc.

My grandson has just left for swimming practice taking the towel with him and he says he needs the sports bag and soccer ball also. Perhaps he will have to share. I do not need paper at the moment but I am a member of some photographic folios and I sent your net address details and how helpful you had been to members in the folio, most use Ilford paper so I am sure they will appreciate the savings.

I will forward this email to our camera club members with the next meeting notice. Jenny



From: Kimmi [ au ] Sent: Monday, 13 August 2007 4:04 PM To: Russell Subject: Re: Eye One Display 2 Hi Russell WOW! thanks this is very good service, maybe NSW is the place to live after all.

You in particular and the AIM got the thumbs up from me, and I will recommend you service to everyone I know and I will be looking forward to do further dealings with you and AIM in the future.

Thanks again Russell . Regards, Kim



From: Barry Press [] Sent: Saturday, 11 August 2007 6:49 PM To: Dave Subject: Re: AIM1 Home Cinema Enquiry becomes an Order

Dave Just thought I would let you know I am very very happy with my setup and really enjoying the whole dedicated home theatre experience. Many thanks. Barry



From: Calibrated Printing Services [] Sent: Monday, 6 August 2007 11:47 AM To: Davin Subject: Re: QLD Information on..Projector Screens Hello Davin, Thankyou for all your help on Friday and before then. After a lot of phone calls and patience, I was able to collect the box from Brisbane airport late Friday afternoon. We assembled it Saturday and I must say I was impressed with relative ease of construction, the products supplied to assemble it and the finished overall appearance of the screen.

And that is not to mention the picture quality, which is great as well. Thankyou again for all your help to get this screen to me in a big hurry, I appreciate your service and hope I can do business with you again.

I will definitely recommend your service to others. Kind Regards, Stephen Egan



From: Severinxx [] Sent: Thursday, 2 August 2007 3:43 PM To: Orders Subject: Re: Thank you for the order That really is a record! Delivered here, in Albany , at lunch time today, brilliant! Thanks [Epson T053 Tri Colour Ink Cartridge etc.] AIM



From: [] Sent: Thursday, 26 July 2007 11:21 PM To: Russell Subject: Pantone Huey Hi Russell, I've just moved from Melbourne to rural Victoria and thought it timely to look at monitor calibrating while setting up the new office. Getting good results using the Pantone Huey.

I was waiting for something like this to come along simple to install and use, with immediate improvements to my printing set up. And cheap! Regards Neil Newitt Neil Newitt Photography (Review)



From: cd factory [] Sent: Saturday, 2 June 2007 11:25 AM To: Russell Subject: Re: CIS System comments We have produced over 2500 full colour cd/dvd prints using our Epson R210 with the continuous inking system. We found the colours more vibrant and the coverage better than genuine inks, not to mention the fantastic value and ease of use of the system.

We are very happy indeed and will be sticking to this system from now on for all our inkjet printers!

CD Factory



From: Rens [] Sent: Monday, 16 April 2007 10:17 AM To: Sales Subject: invoice 73648, no. 070317141112 hi Davin, just wanted to drop you a line to thank you for the great service you guys offered with our purchase of the cinema projector.

Also wanted to say sorry for accusing you of informing me that the projector is compatible with laptops. It was indeed someone else who gave me the incorrect info.

However, we have overcome the connection problem.

Also a wrap for AirRoad couriers, who went out of their way to ensure safe delivery (after a few glitches with the delivery address). We have now received all the goods.

regards Rens



From: David Dyball [] Sent: Wednesday, 4 April 2007 10:07 AM To: Davin Subject: Z5 Hi Davin, Just a short note regarding my bundle purchase of the Sanyo Z5 projector and the Longhorn remote. First let me say the projector is great. The picture is so sharp and the colour so good that it makes watching DVD's and the rugby league a new pleasure. As good as the projector is though the real winner is the longhorn remote.

What a fabulous piece of equipment! It took only a few miniutes to program it to my DVD, projector, TV and sound system using its magic eye and now I have one remote (that I can actually see in the dark) to run the whole system. Brilliant!

Thank you for your friendly and helpful advice and I shall be back for more of these remotes as I'm cerftain they will make great Christmas presents.

Regards and best wishes. David Dyball



From: Boyd Arts [] Sent: Tuesday, 27 March 2007 2:34 PM To: Sales Subject: Redgiant Ink Hello Russel, Just wanted to let you know the we tried out the redgiant ink on the weekend and the colour was exactly the same as the genuine Epson ink, I couldn't tell the difference and that's pretty impressive – I've been printing on 9600's since they came out,

Its great to finally be able to cut down on consumables costs at no detriment to the quality of my work.

Regards Irian, Boyd Arts



From: John [] Sent: Friday, 23 March 2007 5:16 PM To: Dave Subject: RE: Tracking number is UAL33xxxxx G'day Dave,

The Lamp was waiting for me when I arrived in Sydney .

Thank you very much the service is fantastic. Regards John



From: Lee, Ken FLTLT [] Sent: Thursday, 5 April 2007 10:18 AM To: nssales Subject: SEC: UNCLASSIFIED AIM1 NSW Thankyou To the Manager, AIM VIC,

I would just like to take the opportunity to formally thank you and AIM on the way you have assisted me with a Sanyo Z5 I purchased from you (AIM). As you probably are aware, there were a few complications when it came to seeking warranty action. Whilst the NSW Sanyo Service Reps didn't agree to replace/repair the unit based on their assessment,I was extremely pleased when Davin informed me that you (AIM) were going to give me a new unit regardless.

I earnestly thankyou for your assistance in this matter, despite being an eBay listed item, and would especially like to single out Davin, who fielded numerous queries and conversations with me over the matter.

I applaud you for your excellent pricing, range of products and after sales support and will definetly be looking to you (AIM) for my next PJ buy. I will also continue to recommend you to others, if the opportunity arises.

I hope you and the crew at AIM have a good long weekend.

Thanks again, from a happy customer Ken Lee

p.s. you may quote me as part of any customer feedback if required (whilst maintaining privacy, naturally)



From: Bill & Jo Pratt [] Sent: Friday, 23 March 2007 2:17 PM To: Russell Subject: Re: Russel Pantone Huey tuned my 19inch flat sceen to display the photograph colours accurately.

Very simple to install and operate.

The combination of the Pantone Huey with my Epson R1800 used with Ilford papers and Ilford's ICC profiles, enable the image I see on the screen to be printed perfectly.

Many thanks for your assistance. Regards Bill... "Hneysuckle Rose" xxShoreham, 3916 Australia Phone: 61 3 5xx Email: VK3BJQ, VNF622



From: Beth Black [] Sent: Thursday, 1 March 2007 11:27 AM To: nssales Subject: AIM1 NSW Information on.. Importance: High Hello to the team at AIM I have just purchased a Fuji Xerox 525a printer. It works fantastically and the print quality us very good.I just wanted to say how much I appreciated the prompt efficient service when I needed a replacement printer due to storm damage in a hurry.

I ordered it on a Sunday and received it in country NSW on Wednesday at lunch time. I even had to change the delivery address mid stream with the courier and it turned up with no hassles at all. It was a very pleasant surprise that everything went so easily and your courier service is very efficient.

A change from the usual rude half a service from many of the courier companies.

Great service and a very cheap price.

Thank you to all the team.

kind regards Beth Black Beth Black Campaign Director Cessnock Phone 0265 xxx Mobile 0429 xxx



Review From: [] Sent: Wednesday, February 21, 2007 11:05 AM To: Steven Subject: Feedback on Sanyo PLV Z5 Just a short line to let you know that I am very happy with the Sanyo Z5 Projector. If you recall, I was originally wanting to purchase the latest Panasonic however you guys steered me towards the Sanyo. My friend has the Panasonic and he reluctantly agreed that the Sanyo has a sharper picture than the Panasonic.

With the additional advice regarding warranty variations, your advice has proved to be excellent. In addition, set up was very easy and with the lens shift option, framing after mounting the projector to the ceiling was too easy and was achieved without keystone adjustment. The out of box default settings were also fantastic.

The lens cover is also a great feature and the unit is quieter than the Panasonic.

The lower lumens is not an issue as I don't require the unit to run in a well lit room.

Thanks for your advice in getting this result. [More]



From: Fudge [] Sent: Tuesday, 20 February 2007 10:12 AM To: Russell Subject: Payment of invoice and testimonial Hi Russell, Just wanted to say Thanks for looking after us! It's nice to know that some suppliers really do care for their customers. Every time we have needed anything, you have been prompt and direct with answers and advice and we definitely wouldn't hesitate to recommend you to anyone.

I must say we are most happy with our Epsom R2400.

The quality has been outstanding! The customers are constantly telling us that we do the best prints and with the continuous ink system, the costs are low enough to remain competitive. So again, a big thank you too you and AIM Digital Imaging .

Keep up the good work!

Regards, Fudge Australian Digital Media Consultants



From: Terry & Andrea [] Sent: Wednesday, 24 January 2007 6:27 PM To: Russell Subject: Re: Huey updates and remote Dear Russell Aim Digital Imaging Thank you for your advise regarding colour matching my Computers Hard Drive with my Printer I personally take guided tours into Africa and I'm usually asked to print my guests digital photos on return so needless to say they need to be right I have spent a great deal of money on printers and have been messing around with profiles for a long time I have printed out some lovely photos but not just right until you sent me Huey, the photos are now just like when we were there I would also like to thank you for the Longhorn Universal Remote it is fantastic and best of all my wife can use it I have been looking for a while but could never find one that actually does Austar. We have ordered another one for upstairs.

PS If anyone would like to contact me for more info please don't hesitate to give them my details

Thanks Russell Regards Terry Holmes xxxxxxxxxxxxx Ph 03 53xx6 Fx 03 534xx89



From: Sandie Kerkvliet [] Sent: Thursday, 22 February 2007 11:34 AM To: Russell Subject: Multi fill cartridges and Canon i9950 Hi Russell Having recommended and introduced with great success the continuous inking system at a former place of employment, I ordered the multi fill system for Ultimate DLR's home office just before Christmas. Unfortunately, no matter what I tried – opening/closing cartridge holes, refilling cartridges, retrying old cartridges, I continually had problems. Magenta wouldn't print, there were stripes, or there was too much yellow green. Daniel, who had organised my purchase, advised me to clean the print head in water to clear any blockages – still no success even though I tried this several times.

Once the Christmas crazies were over, I had the printer looked over by a Canon repair centre who advised that the print head was faulty.

I found this strange because my problems had only occurred since I had changed to the multi fill system. They mentioned that the cyan and yellow multi fill cartridges seemed to be putting out a lot of ink, but they couldn't say for sure whether the multi fill system had damaged the print head. I called and spoke to you, explaining that I had been through a mountain of yellow ink and a couple of other colours without any success (from trying to run the clean program, test prints etc) and that I was thinking about sending the whole lot back, such was my frustration with it all. Plus I now had to pay for a new print head. I also mentioned the comment the Canon tech had made about the cyan and yellow cartridges.

You very promptly arranged for me to receive a new bottle of yellow to top up what I had lost through not being able to get the system to work, operating instructions and some extra multi fill cartridges (plus my missing red and green from backorder). However, the most crucial thing you advised was that occasionally the refill cartridges can be faulty and put out too much ink, and suggested I throw out the cyan and yellow multi fill cartridges and try again with new ones. Through a quirk of fate, I requested that the new print head be delivered unopened.

I thought I would give it one more go using the old print head with replacement multi fill cyan and yellow. Voila! I got a perfect photo! It had simply been my misfortune to strike two faulty cartridges which had probably flooded the system, preventing the magenta from printing at all. The Canon tech was somewhat embarrassed and said he would “tell the boys not to fix the printer so well next time”! but that had nothing to do with it.

They couldn't have tested the print head with their own cartridges, simply flushed out the old print head, tested it with my multi fill cartridges, then just told me I needed a new print head instead.

Not having to replace the print head saved me $160, all through because of your advice and willingness to go that extra step to look after a customer. I have absolutely no hesitation in recommending yourselves and the multi fill system to others (I know of at least one other i9950 user who would benefit greatly from the system).

Many thanks again, Russell.

It's great to have such a satisfactory outcome.

Sandie Kerkvliet Ultimate DLR Customs Brokers & Freight Forwarders



From: Fotxxx [] Sent: Saturday, 6 January 2007 11:39 PM To: Sales Subject: VIC AIM1 Information on.. Tips on saving ink with a Epson Pro Graphics 4800 7800 Regarding this little article on your website.

Are you guys for real putting something like this on your site? I would have thought AIM's expertise would take in consideration what these printers are actually designed for PRO GRAPHICS Business People not part time users...

If you purchase a pro graphics printer with the intention of only doing 2 3 8x10" prints, why bother buying this printer in the first place? This is a production machine and you would naturally use it to print and sell your PHOTO's people who should buy these printers are selling their images not paper and ink...

An example I print 16x20" wedding photos on my Epson 7800 and sell these for $95.00 each!

There is more than enough margin built into this price to take into consideration any waste most intelligent business people would build all the associated costs into their final sale price. If you fail to do this you will most likely find yourself out of business fairly soon. I would remove this article from your site as it only makes you look a little silly advocating such a ridiculous notion that a pro graphics printer should be tip toed around because of head cleaning

I paid $6000 for my printer and it has paid itself more than 30 times over in the first 12 months! with an average profit of 75% you do the math! I only do this as a part time job!

I suggest you tell this guy to sell his printer and buy a cheap A3 printer with a continuous bulk ink system cheap mentality = cheap customers

Regards, Ivy

(Not everyone can charge $95 for a print so some like to keep the costs down.. - AIM)



From: Tammie [] Sent: Wednesday, January 03, 2007 12:41 PM To: Steven Subject: Delivery Sanyo Z5 Dear Steven You deserve brownie points for your fast delivery!

When I ordered from you I never expected the projector to arrive to me the next day, you said it could be a day or two and thanks for the remote control my son has programmed all our gadgets into it and he is only 12!

Great service and I'll recommend you to my friends

regards Tammie



From: Helen Catherine Cramer [] Sent: Monday, 23 October 2006 11:20 AM To: Dave Subject: Re: ocr scanner Thanks Dave. I am thrilled with both scanner and Nikon. So grateful you put me on the right track. I still have a great learning curve to do but guess at approaching 80 years I am not doing too badly. Unfortunately never did like maths so freeze when faced with mathematical terminology.

Thanks also for web address. Spending so much time using Nikon for fifty year old slides which had been long forgotten that until the novelty wears off takes most of my free time and my big party just around the corner.

Once again thanks for your advice prior to buying and then even more important after sale care.

Helen Cramer



From: Adam Clark [] Sent: Monday, 23 October 2006 9:54 AM To: John Subject: Re: Epson TW20 Standalone x 10 John, You have my permission to post this on your site. Aim Digital has been providing multimedia solutions to Benalla College for a number of years.

The pricing & service is first class, in particular the phone support.

Recently we ordered 10 new data projectors for the school and the items were received the very next day.

Incredible service that I would recommend to anyone. Adam Clark Benalla College



From: Mick & Jo Tanton [] Sent: Wednesday, 18 October 2006 1:04 PM To: actsales Subject: PrintFix Pro Suite Importance: High Dear Russell Thanks for recommending that I should get the Print Fix Pro Suite to include the Spyder. I calibrated my Mac's 17" flat panel Apple monitor with it, and then jumped straight in to making a printer profile from the 729 patch target. All very straightforward, and the result quite surprised me. Previously, I had used the built in visual software adjustment to prepare a profile for the monitor, but I always had a slight different image density in the print (using your original profile made for my paper) from what I saw on the screen. Now, what I see on the screen is exactly what I get on my prints, apart from occasional minor colour variation due to out of gamut colours. I reckon that the additional cost of the Pro Suite is well worth while for anyone printing large numbers of digital photos, simply because of the consistent quality one achieves and the ability to relatively quickly prepare profiles for changes of paper or ink, and would recommend it to anyone.

The on screen instructions and the readily available on screen Help pages made it a straightforward process, and I went through the whole process of monitor and printer calibration in one attempt and am now printing with the revised setup. Incidentally, the reason I needed to re profile from the original profiles that you made for me is that the latest version of Kodaks Premium Glossy Paper is somewhat thicker, glossier, and was printing with a much redder image using the older Premium Glossy paper, so it's something you could pass on to other customers who may be changing to the new version. Regards Mick Tanton Michael & Josephine Tanton Ph: & fax +61 (0)xxxxxxxxxx xxxxxxxxx Street Email: xxxxxx Canberra ACT 2902 Australia



From: Mick & Jo Tanton [] Sent: Tuesday, 17 October 2006 3:04 PM To: actsales Subject: PrintFix Pro Importance: High Wow! Hey guys, that was pretty impressive service

I didn't send my online order until after 2pm yesterday, and the Printfix Pro was delivered to my door at 1.45 pm today.

Many thanks and thanks to Russell for his advice on the equipment.

Regards Mick Tanton



From: Purnell [] Sent: Tuesday, 26 September 2006 4:32 PM To: Orders Subject: Many thanks I am just dropping you a line to congratulate you on your fantastic service. Never would have guessed that my order ( 1931 7842 6458) would be here in Tasmania on my doorstop in under 2 days and at a great price.

The savings on the paper paid the freight.

Many thanks once again on great service. Vicki



From: yvonne [] Sent: Thursday, 21 September 2006 3:14 PM To: Orders Subject: Epson 2400 I write to congratulate you on your excellent service.

I placed my order less than two days ago and the goods were on my doorstep at lunch time today.

How good is that!!?? Well done.

Regards Yvonne Hill



From: Vasset [] Sent: Thursday, 31 August 2006 11:39 AM To: 'Russell AIM Digital Imaging' Cc: 'boblorel'; 'Chris Hayward & Jenny Peacock' Subject: ESPS thankyou for workshopEASTERN SUBURBS PHOTOGRAPHIC SOCIETY Inc. (No.A19507Y) PO Box 187, Forest Hill, Victoria 3131 Telephone 9802 xxxx 31 August 2006 Mr Russell Martyn AIM Digital Imaging

Dear Russell Once again our members were treated to an excellent workshop presented by you on Wednesday, 30th August.

We are grateful that you agreed to give of your precious time to meeting our needs.

We were very impressed by your obvious expertise and knowledge and the manner in which you presented information to us. I am sure there was “something” for everyone given that our members are at all stages of learning about their hobby. In talking with some after the meeting, people were saying things like that ”they must follow up on something you said” or you gave them “some information that they didn’t know before”. For example, the Spyders. I, for one, will consider seriously about how I use my printer!!! (Incidentally, an Epson 1290 on which I have only used Epson papers and inks but may consider the Ilford papers. It has given me great service to date….”touch wood”!!). .

The information on colour space and ICC profiles etc was, I am sure, of great benefit for members since there is often discussion between members about why monitor colour does not match printed colour and original image colour. Some do try thumbnail testing to achieve the best colour balance.

The technology is certainly not standing still and it is very beneficial that there are people such as yourself who can come to clubs and present information on what to look for and aspects to consider in buying and using the equipment. Once again our thanks, with the hope that, at some future time, we might get you along again to bring us “up to date”.

Congratulations on running the competition and I am sure there will be members who will submit an entry

Yours faithfully, Roger Vass For the ESPS Committee



From: Peter Miller [] Sent: Monday, 28 August 2006 1:17 PM To: 'Russell AIM Digital Imaging' Subject: Photos plus testimonial Dear Russell, I am blown away with the quality of service your company has offered me. I have done business all over the world and believe me you have to go outside of Australia to get service that is comparable to that offered by AIM digital imaging and all of its staff. You guys really get that business is a heart contract between provider and customer, and to the degree that you own the customers heart your business will grow.

You own mine!! I will go nowhere else for my digital imaging needs, and I live in Sydney, my local trade outlet can’t come near your product or your service. The CIS system I have installed on my brand new Epson R2400 is going perfectly and saving me a fortune in ink costs.

Likewise the professional quality Ilford paper you have sold me has saved me a fortune in paper costs with perfect output results. Peter, Sydney Australia



Hi Russell I am a freelance photographer and have been using your Continuous Inking System (CIS) with my Epson printer now for about 6 months. The cost saving by using this inking system has been remarkable, cutting somewhere in the vicinity of 70% of my ink costs. I use some of my photographs outside in nurseries and the results I’m getting are fantastic. The pigment inks are lasting really well in the sun and the colour rendition of the prints are superb, especially due to the ICC profiles that you supplied specifically for my ink and paper.

You’ve gone the extra mile and persevered with my initial teething problems and I commend you on your service and professionalism.

Many thanks for a great product and wonderful service.

Paul Colcheedas Photography, 14/07/2006



From: Mark Needs [] Sent: Saturday, 27 May 2006 8:39 PM To: Subject: WA Information on.. Hi Davin just a quick note to thank you for making my first projector purchase such a quick and easy process,

Thanks to you`r advise and recomendation the Sanyo Z4 is as good if not better than you said it would be, As I was worried if I had made the correct decision as I was thinking of going with the Panasonic EA 900. The picture is awesome to say the least and thats just projecting on to the wall so I can not wait to see what sort of picture quality I am going to have on the projector screen.

Once again a big thank you for you`r honest advise,

Will definatly recomend you to friends and family. Look forward to doing business with you in the future.

Best regards Mark Needs.



Reviews Client feedback From: Brian Dennis To: Davin AIM DIGITAL IMAGING Sent: Tuesday, May 09, 2006 9:53 AM Subject: attn Davin et all re Panasonic Video Projector Re Panasonic PT AE 900 LCD Home Theatre Projector A special thank you the projector is outstanding value the picture quality is unbelievable all my old dvd movies have beeb re invented.A friend of mine is a projectionist and he's blown away.

The screen is great also.You may use this email as a public endorsement.

Again thanks a million Kind regards



From: Robert and Miriam Meischke [] Sent: Saturday, 29 April 2006 2:33 PM To: Subject: NSW Information on..

Greetings folks at AIM. I just thought you'd like a note from another satisfied customer. I purchased an Epson CX3700 printer with a CIS kit through John via the telephone. This was sight unseen, so I was a bit wary at first, but your telephone manner and support was great.

When the printer arrived, the instructions were clear (it was good to see the honesty of ink on fingers in the DVD) and after a day or so of making up for my own mistakes (air bubbles caused by leaving the tubes clamped), I am pleased to say that the system is working beautifully.

I look forward to saving lots of money as I use lots of bulk ink.

Thank you Robert Meischke xxxxe street Katoomba, NSW, 2780 02 xx6525



Review Reviews From: Geoff Marshall [] Sent: Monday, 3 April 2006 7:00 PM To: 'AIM Digital Imaging Australia' Subject: RE: AIM Digital Imaging Australia Order Confirmation 1906 2746 8823 Wow! I'm impressed. First time I have purchased from your company.

Order placed Friday morning, goods received in perfect order today.

Excellent service.

I will be using you again recommending you to all my friends.

Thanks Geoff Marshall



From: "Phil Sangster" To: . Hi Russell, Just a quick note to say thank you, yet again, for your help on the phone this morning. Ever since I purchased my Epson Stylus 1290 Printer, and my Epson Perfection Scanner, your after sales support has been fantastic. This has included very prompt delivery of over the phone paper and ink orders.

Also, your advice whenever I have faced something I was unsure about has been very helpful, and I have never felt like I was a nuisance to you!! So not only am I very happy with both the printer and the scanner, which have performed exactly as you said they would, and are very suitable for their intended purpose,

I am also very grateful for your availability at all times.

You also patiently worked through the advantages of converting my printer to a continuous inking system, which although initially was a reasonable outlay, has been so worthwhile.

So thanks again for your patience there.

Regards, Michelle Beaumont



From: Tania Tanti Photography [] Sent: Friday, 16 December 2005 12:06 PM To: Subject: VIC Information on.. I just wanted to say how fantastic and fast your service was. I only made a small order, and had a few queries all of which were answered promptly.

I have just received my order and am thrilled to find a business I can deal with that is efficient and know what they are talking about. Believe me, its a rare case in this day and age.

Look forward to placing more orders with you in the future.

Thanks Tania. Tania Tanti Photography



Original Message

*From:* wayne and gaye [] *Sent:* Friday, 16 December 2005 7:58 AM *To:* Dave *Subject:* Re: White Image Projector Ceiling Mount for PT LM2E Hi Dave, Thanks for the reply, when I got to work yesterday the company that was to supply my projector had emailed me with the news that they did not have any in stock so I looed up your website and called your 1800 00 88 99 number and I now have my projector (delivered the same day) and I also purchased a ceiling mount as well (the 120mm drop was deemed more suitable upon discussion).

I would like to take this opportunity to let you know that I am extremely happy with the service provided to me by your company and will be recommending you to anyone I know that is interested in making a similar purchase.

Thank you for your quick response and great service.

Well done.

Have a great weekend. Best Regards, Gaye Davies



From: xxxxprints [] Sent: Monday, 5 December 2005 8:09 PM To: Subject: ausmedia is a great place ta spend money..................... Hi Dave, I wanted ta write and say thanks for your time, advice and lets not forget a great product.

As you know I recently bought the Acer PD113 projector $894.00 from a leading retail store. Getting it home and using it a few time's I noticed a few faults. So after ringing Acer technical service they agreed to give me a new one, this was good. In the mean time I did some looking around on the net and found that the faults that I had noticed were actually traits of that model. Thats when I started looking for something else.

I had not taken the second projector out of it's box so I took it back to the store and got my money back. That's when I found you guy's.

After talking to you David and having a chance to view the meany options you offer we went with the Panasonic PT LM2E. We were still working within a budget but were happy ta spend the extra $400.00.

This is a great product and we are very glad that we did not settle with the Acer.

Another positive for me was no rainbow effects add that with the great price and service I have no problem telling anyone that ausmedia is a great place ta spend money.

Thanks again for everything Corey



Subject: Testimony Date: Tue, 29 Nov 2005 14:05:25 +1100 From: Gerrye To: 'Russell Martyn' . Hi Russell I originally set up an R210 printer for general printing including photos and CD/DVD. I was so impressed with the system and the quality of the printing produced that I purchased a second printer and CIS system for use in my sublimation printing business. I found the direction supplied with the systems easy to follow and the CIS systems simple to set up and install. The Ausmedia web site has a lot of valuable information for using the CIS and associated printer. Both systems have functioned without any problems during the time they have been installed.

I have had a few problems with the printers which I have been able to remedy with information available on the web site.

The systems have saved me many thousands of dollars during the couple of years that I have been using them and I would have no hesitation at recommending the system to other potential buyers.

Cheers Gerry Exxxxxxxxxx Cxxxxxxxxxs North Nowra, NSW



From: richard xxx [ Hi all at AIM, Just a quick note to thank you for the help and the unbelievably prompt service when I purchased a Microtek 5800 scanner.

I am very pleased with the scanner which will replace a Umax Astra 2000U I had been using.

My thanks to John, Russell and Davin for the assistance.

Regards John Russell Gymea Bay NSW



From: To: "Davin AIM DIGITAL IMAGING" Sent: Monday, November 21, 2005 11:59 AM Subject: My testimonial of a excellent retailer. Hi Davin Thankyou and your team (especially John) for the great service and product knowledge which was provided to me i my recent purchase. I was a bit wary dealing with a company over the internet but you guys are one exception to the rule.

The fact that you operate on street outlets was a comfort in my decision to do business with you. Your prompt response to rectify the small fault re: my screen was an indicator of that old fashioned cusomer service which is lacking in our society today. I am currently trialing out an old ae500 projector but I will definitely be doing business with you if I decide to go new.

Keep up the great work and I have no hesitation in my email being used as a satisfied customer testimonial.

Regards Crist Constan



Subject: RE: FW: Attn John Date: Tue, 15 Nov 2005 13:02:05 +1030 From: Gromit To: 'John AIM DIGITAL IMAGING' . Hi John, Projector arrived yesterday and I set it up last night.


Very impressed with the whole thing. Watched a number of DVDs. Final Fantasy is a great test looked brilliant I recommend you try it with some of your projectors.

Thanks very much for your incredibly fast and friendly service.

The guys at work were very impressed! Have a great day, Cheers, Colin. BenQ PB 6210, AIM



From: M&M Leach [] Sent: Wednesday, 2 November 2005 12:45 PM To: Subject: WA Many thanks! Hi there, just a few lines to say thanks for the wonderful service and very affordable products that you supply. Having never made internet transactions before, we were apprehensive about purchasing online; you hear about so many people being deceived these days.

However, when the parcel arrived our fears were alleviated. Upon opening the package we couldn’t believe how compact the unit (a Panasonic PTLM 2 projector) was compared to our previous NEC monster. After switching the projector on though, we couldn’t believe our eyes.

It left the NEC for dead and filled the room with the clearest, brightest and most colourful picture we have seen.

This has got to be the best buy of the millennium.

How anyone can call those overpriced 42” TVs cinema is beyond us. The PTLM 2 definitely has to be the way to go if you want real home theatre without a second mortgage!

An excellent buy from a trustworthy and efficient company that won’t sell you overpriced merchandise.

Many thanks, . M&M Leach



From: Hill, Les (S&D) [] Sent: Tuesday, 25 October 2005 11:24 AM To: '' Subject: Excellent Service Thank You. (1883 2790 1378) Hi, Thanks for the great service on this order. Ordered on the weekend, here this morning,

Couldn't be better Thanks again.

Regards,Les Hill Commercial Manager, Strategy & Development Transfield Services (Australia) Pty Limited



From: mclean peter [] Sent: Wednesday, 19 October 2005 6:36 AM To: Subject: russell

Dear Russell just a short note to let you no i was very happy with the service you gave me on the printer and the help was fantastic and will keep dealing with you and ausmedia for all my printing gear and maybe anything else i might need from your store as for the cis fantastic never looked back keep up the good work yours truly peter mclean 0425 xxxxxxxxxxx



From: Andrew Jacob [] Sent: Tuesday, 18 October 2005 7:55 AM To: Russell Martyn Subject: Continuous ink Hi RussellMy apologies for not emailing sooner. ( I did actually write it but it was not sent I now realise) I am the guy you spoke to who had used systems from the US but wanted to try a local system. I had plenty of ink so just ordered the cartridge set. I had a dud chip set and you expressed a new one.

The replacement chip arrived the next day for the R210 and worked perfectly. The installation was simple and the system has worked brilliantly since. I would like to get 2 additional sets for the R210. (Cartridge set only, no ink) Do you have a B+W ink set that you sell or recommend? Do you have a warehouse in Sydney? I may need a couple more R210 printers.I have been using continuous ink systems for over 4 years.

Due to lack of availability locally and expense, I opted to get them from overseas. I recently bought a new printer and was looking for a new ink system and found AIM. Your prices were very attractive, and as it turns out your service was excellent.Dealing with someone in the same country is such a pleasure after having tried to sort out a problem with my last imported set.I am now converting my friends and family to the virtues of pain free printing. Everybody hates the cost they incur every time they press the "print" button but it is made worse by the fact they know they are being RIPPED OFF by the manufacturers. Since I started using continuous ink I have never given a thought about the cost.....other than to appreciate the fact I am saving so much money.I am a photographer, so I use a lot of ink, and am fussy about results. Cheap ink is great but not if it compromises the quality of my work. After 5000 A4 colour pages using continuous ink, it is clear that I am a very happy convert.Many thanks Andrew Jacob : September, 2005.Attn: John AIM Digital

Dear John,Finally our home theatre is finished, and as already stated, have enclosed some pictures (even a video, photo’s don’t really do it justice… just too dark in there!!!) Everyone who checks it out is simply blown away with the setup, and I must say that without your assistance in supplying the screen, projector (Sanyo Z3 on your recommendation) universal remote, HD STB and cables, this project would not be the same! The process, though initially a little apprehensive relying on opinions’ from a business in another state, and dealing over the internet – sight unseen, I would not hesitate for a moment in recommending your services to anyone.

The process was painless and your advice priceless. I cannot thank you enough.You may notice in a photo or two, the electric screen has a bit of uneven surface at the centre bottom of the screen. I was wondering if there is anything I can do to remove this, and indeed prevent it in the future. It’s only a few months old and used less than a dozen times (leave it down now in an attempt to help relieve it).[Note to avoid ripples (slight ones always happen, they don't worry most people) we suggest a fixed screen such as the Longhorn triple layered fixed screens.. AIM]

Good luck in the future, and remember if you’re ever in the area to come buy a ticket to get in and check out the footy!!! (Or maybe a movie!)


John M [Note Mr. M won a universal remote control as per the September competition for best photos of a clients installation.]



Subject: SP5000 supreme Date: Thu, 8 Sep 2005 08:54:36 +1000 From: Shane To: John AIM DIGITAL IMAGING . Gday John: I received the sp5000 in record time on Monday after ordering on the Friday and trialed it on the Tuesday and Wednesday, the second night after fine tuning the projector, the color and clarity was just amazing.

Thank you for recommending a brilliant product. Regards: Shane



From: Adriana & Mathew[] Sent: Sunday, 28 August 2005 1:21 AM To: Subject: Thank You Purchase of SP5700. Oh gee am I one happy guy. Came in this SAT morning and did a great deal with Davin for Infocus Screenplay 5700, 100” screen and PJ mount. .

Whilst I still need to determine cabling requirements (best to think it thru and cable/mount in one hit!) I got home and set up the screen, temporarily setting up PJ on table about 5.5mtrs from screen. The curtains have been shut since midday, and I’ve been in heaven! . My little 21/2 year old was very impressed too – no sooner than I had the screen setup he said ‘Ooooh…..Woody? Buzz?’ which in laymans terms is a request for TOY STORY!

He did not move for the whole movie – a first as at that age they can be a bit wriggly! I was worried we were going to have to battle it when it ended over Thomas the Tank or Gladiator. . I won out and whilst love this movie and watched it numerous times on DVD this time was like the very first. I had the TV on (my LOEWE XEMIX DVD keeps turning the TV on automatically – have to change that now!) and the contrast/colour was so close to a match on the big screen I was breathless. Blacks/Whites are the big differences where the PJ’s are noticeably less ‘rich’ – but only in direct comparison, on their own they more than hold their own – certainly don’t looked washed out or grey etc as I have heard some PJ’s do. .

The picture quality is just superb. Knew that when comparing to the Pana AE700 (dull in comparison) and even the SP5000 – a great unit but the ‘punch’ in colour and contrast on the 5700 won out – and yes for me justified the significant jump into the next price bracket! . I have a 4yo LOEWE Planus CRT TV at home – and believe it has one of the best pictures around – rich in colour (which I like – know some don’t). I know I shouldn’t have been, but couldn’t help comparing the picture quality when looking around at Projectors. The 5700 delivers so much more so than any of the other PJ’s I’ve seen. . A special thanks to Steven, who I saw a couple of weeks ago. Gave me the low down of LCD/DLP and whilst knew I liked the 5700 was subjective and showed me a few other units that were a lot cheaper but still had a lot of bang for their buck (and the best of those would have to be the SP5000!).

Also liked his no nonsense approach – wanted the sale but wasn’t going to load me with a heap of sales stats and hoopla to get it. Refreshing to get ‘real’ recommendations, supported of course with the huge array of info posted on AUSMEDIA’s website. .

Thanks Davin for filling in for Steve today! – even before the final decision on PJ you had our business based on both of your professional, service orientated approach. How you handled my rather embarrassing issue with the EFTPOS machine (had all funds in my savings account ready to eftpos not realising there is an $800 limit – got a great deal but didn’t quite go down that much!) was I thought extremely generous and was ever so appreciated. .

On a side note 2 things a) could I get access to your ‘customer only’ site . and b) is there any chance I could get a copy of the HD loop of puffing billy you use for as a demo…. My little boy would just LOVE it – particularly up on the ‘BIG’ screen ; ) . Thanks again, Mathew.. eMAIL TO: Russell Martyn COMPANY: AIM DATE: 13 August 2002 Dear RussellThank you for coordinating and presenting to our group last Wednesday, I know that the members found it informative and exciting to get the facts from "the horse's mouth", and they were especially excited by the gifts.I hope you were impressed by the size and activity of "the world's 2nd biggest user group" and that you will see benefit in further supporting this club.

On that score, I trust that we will have the opportunity to work with you again in the future.

Personally, I'd like to thank you for helping to make the meeting the success it was, and filling in at the last minute; while on a more official note, let me extend to you the warm thanks of this group from the executive and committee, and the hundreds of members who came out to see the presentation.

Kind regards Ray



Subject: testimony.. Date: Tue, 16 Aug 2005 08:29:32 +1000 From: Ian Strevens To: . Russell We are a manufacturer, assembler & distributor of portable batteries & battery packs. Due to the wide variety & varying nature of our product we use an ink based printer (Epson R210 Printer) to overprint generic insert sheets, with specific battery information in house. In 12 months we have used over 230 genuine Epson ink cartridges or just under $4000.00 in Ink.

When I first came across your Continuous Inking System I was quite sceptical at the claims, however we were desperate enough to try anything. I was amazed at the speed at which our order was delivered & am delighted with the performance of the system, no one here has been able to tell the difference between the genuine Epson ink cartridges & the Continuous Inking System. In the 3 weeks we have been using the CIS we have printed over 3500 insert sheets & the system is working brilliantly, the daily changing of ink cartridges is gone & we are saving big dollars.

I will be ordering another system shortly & I would have no hesitation at recommending the system to other potential buyers.

Best Regards Ian Strevens Production Supervisor Master Instruments Pty Ltd Sydney & Melbourne Australia



From: Diane and Doug Worsley [] Sent: Monday, 1 August 2005 11:36 AM To: AIM Digital Imaging Australia Subject: Re: AIM Digital Imaging Australia Order Confirmation 1870 9881 1308 Thank you very very much for your prompt action in getting my order to me.

The order arrived at my front door at about 10am this morning and I am most grateful and impressed as I only ordered this at 9am on Friday morning.

Thank you very much and I hope I can do more business through you

Sincerely Diane Worsley



From: Teejay [] Sent: Monday, 1 August 2005 12:01 AM To: Subject: Re: WA Information on.. Hi StevenJust wanted to give you some feedback on my recent purchase from your company, of my products, in particular, the LM2 Panasonic projector. I consider it to be the best purchase I've made in a very long time and wanted to let you know that your service has so far been extremely good.

My projector has been used consistently since I received it and I am very happy with it, as with the other products that I"ve purchased. I'd like you to know that I have highly recommended you to family members and friends and you can expect several orders for similar products hopefully soon.

Once again, thanks and keep up the good work guys. Trevor Santa Maria



From: M Swanney [] Sent: Tuesday, 26 July 2005 7:17 AM To: AIM Digital Imaging Australia Subject: I received Order number 1869 8265 1078 today.

That is only 3 working days since I ordered it! Well done excellent service!

The Panasonic projector PTLM2 lives up to your advice too so I am extremely happy with the whole transaction.

I will be using you again and have no hesitation in recommending you as a fast and reliable supplier.

Malcolm Swanney



From: Andreas Heydler [] Sent: Wednesday, 20 July 2005 9:45 PM To:; Subject: Delivery & question

Hello Peter,Late this evening I called past the office and was unexpectedly surprised to find my Sanyo Z3 waiting for me.

A day earlier than expected.

It was also a relief to have confirmed that AIM is a real company with real people and real stock.

Thank you for your help, Andreas



From: Dennis [] Sent: Wednesday, 27 July 2005 10:05 AM To: Subject: Thanks Russell Dear Russell, Brief note to thank you for the telephone assistance you gave me last week when I got a bubble in the one of the tubes of the CIS (Continuous Inking System).

Your intructions were precise and fixed the problem immediately. You asked if I would be willing to give a frank assessment of the system and I am more then happy to do so. I run a photographic business and find the results from the CIS to be of excellent quality and has saved me many dollars over using use once cartridges. Though not a card carrying greeny I find the wastage involved with throwing away empty catridges to be avoided if possible.

I have not had a great deal of success with refilling cartidges by hand and so was sceptical of CIS at first. I'm glad I was wrong and have no hestation of recommending CIS.

I also wish to congratulate AIM Digital Media and you personally for the excellent after sales service and friendly attitude you have demonstrated.

Thank you once again and feel free to use this letter in any wat find useful.

Dennis Spielvogel



From: Jill Sharwood [] Sent: Tuesday, 19 July 2005 9:34 PM To: Peter Buchstaller Subject: Recent purchase of EPSON scanner Peter,

Thankyou for your help with purchase of EPSON 4990. It is in, installed and running and I am impresssed with the friendly , patient assistance that you and others provided. The courier service was likewise friendly and efficient.

I will happily promote AIM to my colleagues. Jill Sharwood



From: Rick White [] Sent: Sunday, 17 July 2005 10:43 AM To: steven Subject: Thanks for the ProjectorHi Steven, True to your word the gear came last monday morning and it works great.I have to do a couple of minor alterations, change the paint in the room from semi gloss to flat and dark tint the window.

Hopefully this will make the blacks blacker in the day time (Any other ideas would be appreciated).Already likely to have sold another projector and screen for you to a work colleague, my local Electrical Wholesale Manager John .

He came over last night for a sceening an couldn't believe how good standard definition was and then I showed him HD from my big DENON he flipped .

I gave him your email adress , phone number and name. Steve could you send me a price on lamp replacement SP LAMP 017. Many Thanks again Rick



From: Peter Mackay [] Sent: Thursday, 9 June 2005 12:33 PM To: '' Subject: VIC Information on..Contrast ratio To whom it may concern I thought the article (by Steven Brown) regarding contrast ratios was excellent. One of the best pieces of informative information,

I've read on the internet in a long time, easy to read and understand (no muss no fuss) , found quickly through Google.

Thanks Saved me a lot of time. .

Regards Peter Mackay



From: Ariel San Esteban [] Sent: Friday, 20 May 2005 5:52 PM To: Subject: Infocus x1a Hi Peter, Thank you for making the transaction easy. This is my first item buying over 1k over the internet. I usually buy electronic items locally. The transaction was easy and the delivery was faster than i thought. I made my decision based on the review on your website and most importantly, the price.

To date, i have not seen any price cheaper than what ausmedia offered. I finally completed my setup. First time i powered up the Infocus X1a, it was jaw dropping quality. My wife and I was amazed by the quality and colour rich outcome. See the photo attached.

Notice there is an ambient light close to the screen, and still the image is outstanding.

Once again, thank you for your assistance.

All the best to ausmedia. Regards, Ariel.



From: Colin [] Sent: Tuesday, 17 May 2005 6:45 PM To: Subject: Sanyo Z2 LCD rocks! Hi Steven Just a note to let you know how how thrilled I am with my purchase of the Sanyo Z2 LCD theatre projector on the 12/5/05.

I had been to plenty of stores to view projectors over the last few months and was beginning to think that I was going to have to compromise quality for price! Issues such as screen door effect or vertical banding were always evident. I dropped in to your store to view the Panasonic AE700 against the infocus 5000, but was really impressed with the Sanyo Z2 which was new in your range. I can honestly say that this projector does not suffer from any of the above problems.

The picture is also sharper and clearer than the Panasonic or the Infocus. Peter was a great help showing me the differences between the 3 projectors and was happy to let me connect my own DVD player to the units to view my own DVD's.

I would recommend anyone to view these projectors in action to see the difference for themselves.

At home, I am projecting on to a 2 meter wide screen and the image is fantastic!!

Thanks again for all your help. Colin.



Reviews Client feedback From: Leow, Daniel [] Sent: Monday, 23 May 2005 9:41 AM To: Subject: Feedback Hello Steven,I rang a few days ago to enquire about a projector for professional presentations. The website provides a lot of reviews of different projectors. It's very tough trying to decide which projector to get when there are so many good reviews on all of them.

A simple telephone call to the hotline on the website solved that problem.

You were most helpful in providing me with a few different projectors to choose from ranging from the cheaper projectors to the middle range projectors. It came down to a decision that the NEC LT170 Projector would be the best projector for my needs and at the same time it would be wise to pick up an Image 1.5m Tripod Screen. I have previously purchased projector screens and projectors for work and was surprised by how much cheaper this company was to many out there.As a person who has not bought anything off the internet before, I was sceptical at first about this website as the projector I was intending to purchase was nearly half the price of most competitors.

The only thing that made me place an order was the fact that I could pay by Bank Cheque and there was a local store in Box Hill for me to pick up the goods from. This reassured me that my package would not go missing.For those people having a look at this website for the first time, have a chat to one of the sales consultants and see what they can offer you.

This site is real. It has no hidden disclaimers about their products and the fact that they have it in stock is a big bonus for those who want it right away. I found that from speaking to Steven, everything that is stated on the website is exactly how the business operates.

Thanks for the great friendly service and the next time anyone asks me where to go for projectors I'll tell them to go to AIM.

All the best. Daniel



Reviews Client feedback Date: Sun, 22 May 2005 17:31:50 +1000 From: Michael Bailey Reply To: Michael Bailey Subject: Thanks To: Ryan St John AIM DIGITAL IMAGING Ryan,Very belatedly, a brief note to thank you for your excellent service in supplying my new Sharp LCD.Sorry for being so indecisive for a while and for my numerous phone calls therefore thanks too for your patience. We're sure we made the right decision in the end.I was a bit nervous about buying goods over the phone and internet from an organisation I didn't know.

Maybe your website should underline your credentials and longevity in business etc a bit more. Presuming most people would have goods like the ones I bought delivered to their homes, I can't understand why everyone doesn't buy from you. I feel a bit guilty though having done so much research at Harvey Norman and Bing Lee.

Their prices, realistically were probably $500 750 more than yours.

That feels like a worthwhile saving to me!

Thanks again I'll recommend you to others.Michael Bailey.



From: Myles Kohler [] Sent: Tuesday, 24 May 2005 12:37 PM To: Subject: SA Information on.. Dear Steven, I love my new Swan Speakers. I was a bit uneasy about buying over the internet but this was the best looking system in my price range.

Now that I have it completely setup I'm glad I took the plunge they sound great and look ever better than they did over the internet.

Thanks so much

Regards Myles

Ps. All I'm missing now is the universal remote do you think I can still get it at $99



From: "Nicholas Cohen" To: Sent: Friday, May 06, 2005 11:47 AM Subject: Delivery Information.. > Hello there Daniel > > I ordered an Epson R1800 printer from you two days ago. The following day > I ordered a whole heap of paper and ink cartridges. Everything I ordered > arrived at my home in Sydney less than 24 hours after the order was placed. >

That's fantastic service. Many thanks!!

> > Nicholas Cohen > > > xxxx > Frenchs Forest > New South Wales 2086 > Australia > > Tel: xx.



(Another) Online IT reseller Custo closes doors By Fleur Doidge, CRN 8 July 2005 12:54 AEST Breaking News, Hardware Sydney based online reseller Custo has closed down, but a completely new company has been tipped to take its place.. [Story Link]



From: • Mark Owen Greene / Lightforce [] Sent: Tuesday, 2 November 2004 3:06 PM To: Sales Subject: Re: AE700 Latest delivery Estimate by return email.. Joel Aston Nov. 2nd, 2004 Hello Joel,Just a note to say a big "Thank You!" for the Panasonic AE700 Hi Def projector.

Your outstanding follow through made our tight delivery schedule a reality.No hype...just promises kept.

Best Regards, Mark Owen Greene Apple Consultant's Member CTO Lightforce Computers P/L Platinum Channel Member 2003 4 time winner of the "Best Apple Regional Reseller Award" Northern NSW & Queensland



Reviews Client feedback To: Sent: Thursday, September 30, 2004 4:54 PM Subject: Projector purchase Steve, I've just been through the rather daunting process of purchasing my first projector and feel compelled to write reguarding the EXCEPTIONAL SERVICE I recieved from your company.

After numerous phone calls to Steve and Joel, who continually went to great lengths to help me through the learning and descion making process, they managed to perfectly match my projector, screen and cabling to my particular needs and usage.

Again thankyou for your help and great advice. Graham Modra



From: Gary Stafford [] Sent: Wednesday, 22 September 2004 1:08 PM To: Dave Subject: RE: VIC Information on..

Your help has been invaluable. I wish to thank both you and the company which hired you.

Your helpfulness leads us to speak well of your company.



Reviews Client feedback From: robertbell [] Sent: Wednesday, 22 September 2004 12:18 PM To: Subject: In Focus Projector Dear Steven .

Just an to let you know how pleased I am with the X1 In –Focus projector. I purchased it largely from the information from your web site and have since conducted further re search on the web finding an amazing amount of positive feed back from many sources. .

I thought as long as it was comparable to the LCD unit I have at work ( cost Approx $4500) I’ll be happy, but certainly it is significantly better. Coupled with my High Definition set top box and the Yamaha sound system I find it just as good ( to my untrained eye) as the $16,000 unit Sony demonstrated at the recent home show.

I run HDTV, X Box ,DVD and Foxtel through the unit and funnily enough the only slightly disappointing picture is Foxtel. All the others are fantastic. .

Cheers Bob Bell 21/9/2004



Subject: New profiles brilliant! Date: Wed, 20 Apr 2005 09:19:11 +1000 From: Mick & Jo Tanton To: Hi RussellA quick line to let you know that I'm now getting prints with colours that match exactly what I see on the screen, using your profiles. I hadn't realized what a difference custom profiles would make compared with the printer manufacturer's supplied profiles. I purchased a Nelson 75W Natural white fluorescent light (the bayonet cap type) to go in my desk lamp. It has a colour temperature of 5000deg K, and is an excellent source for viewing prints at any time of day or night. The phosphors give almost correct colour to the colour targets you supplied, whehter viewed in sunlight or under the fluorescent.

I've acquired a good understanding of setting up the Mac and Photoshop to use the custom profiles after a lot of research, so many thanks again for your input.

Regards Mick Michael & Josephine Tanton Canberra ACT 2902 Australia •"CIS" Inking systems page •Profiles page



From: Steven Miskin [] Sent: Sunday, 17 April 2005 3:29 PM To: Subject: QLD Information on.. Hi Guys,This is feedback we wanted to give you on our recent purchase of a Panasonic PT LM 1 projector and a screen via your website. Your advice and information on your website was first rate, and the projector is everything you said it would be.

It was a challenging experience trying to decide on a projector, and very hard to actually see live demos of projectors. This meant we relied on reviews and your advice. You also don’t tell porkies about your prices and it is easy to see how much cheaper you are. We are delighted and think you guys are great.

Well done,Steven & Ute Brandenburg Webmeisters

Mooloolah Valley Sunshine Coast Queensland



From: rrfrater [] Sent: Tuesday, 12 April 2005 1:07 PM To: russell Subject: continuous ink system Re purchase of continuous inking system for Epson R310 printer. This was installed on my printer recently by people at the Scanner and Printer Place (AusMedia) as a replacement for a previously installed refillable ink cartridge system from Inkwell. I found it very difficult to get correct colours using this system, besides being very time consuming and messy . I have had no trouble at all with the continuous ink system I got correct colours at the very start, and there is great peace of mind knowing that none of my printer or colour management settings are going to change, and need re calibrating frequently. Even using genuine Epson cartridges

I have heard is no guarantee of colour stability, as they are starting to outsource the manufacture of ink, and there complaints about this.

I would have no reservations about recommending your system to people who are concerned about getting good, repeatable colours from their printer at a very reasonable price. Sincerely, Dr. R.Frater •"CIS" Inking systems page



From: Alex Lovecek [] Sent: Sunday, 20 March 2005 8:48 PM To: Subject: Thanks Hi, I recently bought a C Pen 800C. At first it was tricky with connectivity, but I've got it working. Great!

You guys are excellent, and I know your trust worthy.

Thanks. From Alex Lovecek



From: Peter Fitzpatrick [] Sent: Wednesday, 16 February 2005 11:32 AM To: Subject: Projector Installation Joel, Just a quick note to thank you for your advise and assistance in the purchase of my projector and screen purchase. What a pleasure it is too open the packages mount the equipment and have every plug lead and connector to do the whole job. The projector powered up perfectly was simple to adjust and a great picture. we christened the room with a birthday party for my 12 year old son watching a DVD with 10 mates at the end of a grueling set of games. I've attached a couple of pictures of the setup for you. Can't wait till footy season starts!!!

This is Peter's BenQ6200 (thank you Peter..)

AIM Thanks again Joel, please pass this onto the managers/owners of the company and I would happily recommend your company to all and sundry.

Cheers Peter Fitzpatrick xxxxxxxxxx xx Qld 40xx Ph 07 xxxxxxxxxx



From: xxarbell P/L. xxxxaldino [] Sent: Wednesday, 9 February 2005 8:34 PM To: joel Subject: Projector etc. Information on.. Hi Joel, Recently I placed an order for a Panasonic AE700E after much research of my own and following advise provided by yourself. Your advise assisted in my final decsion. I have to admit I am very impressed not only with the product but also the service provided by you and your staff. Being a conservative internet user I was sceptical in placing the order and paying for it not knowing too much about AIM Digital at the time. Let me tell you although those fears are blown away with the delivery being exceptional.

The order was placed Friday afternoon and the project was received Monday afternoon before 3:00pm.

In future I will be a returning customer for my hometheatre needs.

Regards Richard



From: Bradley Ellison [] Sent: Tuesday, 1 February 2005 5:49 PM To: 'Joel Aston' Subject: RE: Sun Wave SRC A 3B Hey Joel, Just a quick note to say I received the remote today and had it programmed for the 7 remotes it’s replacing within half an hour!

Thanks very much for the prompt service and advice. Cheers, Brad.



From: Andrew Smith [] Sent: Tuesday, 15 February 2005 9:24 PM To: Joel Aston Subject: RE: Invoice for projector Hey Joel, I got my Projector finally! I had to pay some NZ GST on it but its all good now. Ive had a quick mess with it and am impressed indeed.

Thanks for all your help to make things flow, Im looking forward to buy again from you soon!

Regrds Andrew



From: John Davies [] Sent: Monday, 31 January 2005 9:00 PM To: Subject: fao Ryan. Hi Ryan, I must complement your company/organisation for the very rapid response to my problem (power adaptor u/s for my Umax 5650 scanner), the replacement part works just fine.

Please feel free to use this email as proof of your very good after sales service.

Thanks again, John Davies Embleton WA 6062



From: [] Sent: Thursday, 27 January 2005 3:14 PM To: AIM Digital Imaging Australia Subject: Re: AIM Digital Imaging Australia Order Confirmation 1843 8081 9822 Hi guys, I received my Longhorn LH 80 this morning and let me just say, it sounds fantastic!

For the price I don't know of a better sounding home cinema unit.

Thanks a lot for the express shipping, your service has been great.Cordially Simon



From: Harmony Homes [] Sent: Friday, 21 January 2005 11:09 AM To: Joel Aston Subject: Re: Projector etc. Information ae 700 projector

HI Joel Thanks for the projector hooked it up the other day Its running on a grey blue painted wall & its looks great no pixel probs of any sort its running in conjuction with a bose theatre & works well We are very pleased with the result thank you for your assistance

I have refered some mates to you so you may get more bus in future I will put forward a rating in the next few days regards brent



From: Dr Robert Lim [] Sent: Friday, 14 January 2005 9:01 AM To: Peter Subject: Positive Feedback Peter thanks very much for your assistance with the missing Longhorn remote control (from my visit yesterday). The green set top picture was also solved by your advice.

Having often been given the run around at other computer/tech shops, I have been most pleasantly surprised at the excellent quality of the service that your organisation provides as well as the helpful and friendly manner in which it is delivered. Regards Bob Lim



Date: Tue, 11 Jan 2005 10:25:35 +1000 From: Brian Taylor Reply To: Brian Taylor Subject: Re: FW: Screen Damage To: Ryan St John AIM DIGITAL IMAGING Hi Ryan

What fantastic service!

The most I expected was that there would be an offer of a small refund as compensation. You have excelled my expectations. It is most gratifying in this day and age to find a company with old fashioned ethics and integrity. Well done. ..Once again, many thanks. Brian Taylor PS The projector performs great ( even on low setting) in our Community Centre. This is in daylight, no curtains drawn, fairly wide verandah. Excellent recommendation for this model. (Thanks Joel) Used it at night on New Years Eve to show fireworks etc from TV.

Even better when it is dark. All attending most impressed.






Date: Mon, 22 Nov 2004 23:05:47 +1000 From: Damien Reply To: Damien Subject: Navman PIN To: Hey RyanThank you for two reasons 1. navman PIN what a machine. I drove to Brisbane on the weekend and went through the city and the first time didn't really trust it so I got badly lost. So I said "ok have to trust it now" and wow... I'll never not trust it again.

2. Your customer service is outstanding, I only wish all companies had the same high standard.

So if you guys ever need a testimonial let me know.

Cheers Damien The Navman page AIM



From: Matthew Gibson [] Sent: Monday, 22 November 2004 3:03 PM To: Subject: Thank you. Hello all, I just wanted to say a big thankyou to all the people I dealt with at AIM. I recently bought the Panasonic AE700 projector and "Wow!" pretty much sums it up both the projector and the service. Straight out of the box the projector was a stunner compared to many others I have seen, for considerably more money.

Great colours, not a trace of the 'screen door' effect and also worked very well with heaps of ambient light. The info on your frequently updated website was extremely useful in helping me make the decision, as was the info provided in person over the phone.

I have to say I was surprised when I was promised that a shipment was arriving the next Wednesday, and it in fact did! And, as you claim on your website,

I wasn't charged until you had the goods.

Thank you for your honest, no nonsense service, fast delivery and awesome price. Keep up the good work. Cheers, Matt.



From: Jason [] Sent: Tuesday, 16 November 2004 5:34 PM To: Subject: Feedback on sale of Panasonic AE700U & screen Joel, My thanks to you for your persistance and professionalism with the order of my Panasonic AE700U projector and screen. Thanks also for organising the courier to deliver the screen last Wednesday to my home after the supplier delay had meant it wasn't in on time the previous Friday. It made all the difference in getting everything ready for my installer who came that same day. Even on the default settings my guests at our housewarming party on Saturday were blown away. I had 2 friends who had like me been considering more expensive DLP alternatives and who were convinced enough by what they saw to want to know the model so they could go and buy one of their own. Thanks again. Regards, Jason PS: You may use this email but please do not release my full name or email address.

The last thing we want is for our clients to get junk email because they dealt with us or were kind enough to send us feedback, please note how we alter all email so the sender can't be identified AIM



From: x [] Sent: Tuesday, 16 November 2004 10:00 AM To: 'Peter' Subject: RE: My invoice number is below and I wish to apply for a support password. Panasonic AE700 Projector AIM Peter, thanks. I had a play around with the settings last night in this ‘secret’ menu. I certainly found that my flicker adjustment was out, and out by quiet a bit. I had tremendous flicker when I first went through the 6 (3 top and 3 bottom) scenarios. Interesting though, even with the “out of the box settings”, I found my picture quality to be brilliant… I wouldn’t have believed it could have been improved. I fixed the flicker and certainly found that the vertical banding (VB) had improved (by about 50%). I then experimented with different flicker adjustments (all arguably showing no flicker) and found that you could reduce the VB even further (by 65%) and that you shouldn’t worry about having the colour values at different values. I couldn’t get rid of the VB 100% but I also found by experimenting with colour temperatures and individual RGB colour settings, sharpness etc. that you can improve the VB even further without compromising natural colour.

I will continue to experiment further over time as I’m confident now that I know and am familiar with all the settings/controls/tweaks, that I can get rid of the VB by over 95%. As soon as I have done this, I’ll let you know my final settings.

Thanks again for your help in pointing me to this secret menu.

Regards Andre



From: [] Sent: Thursday, 11 November 2004 11:06 AM To: Joel Aston Subject: RE: Projector etc. Information on.. (Panasonic AE700) Joel Got the Projector last night. Even though we are not in the new house yet I fired the unit up proped on a phone book with just an S Video signal and shining on a cream wall. All I can say is WOW can't wait until it's set up properly if it looks this great straight out of the box. The family were blown away with the clarity of the picture. What was going to be a 15 minute quick look turned into a 2 hour session trying different DVD's out. We didn't want to turn it off!! After 10 minutes I realised I had all the room lights on and it still looked great.

Reverting back to my "old" 130cm rear projector TV afterwards felt like we were watching a little portable TV by comparison

Thanks for the recommendation it was definitely worth waiting for.

Cheers Chris CHRIS INCE Perth WA 6000



From: Brendon Lau [] Sent: Friday, 5 November 2004 3:13 PM To: 'Sales' Subject: RE: VIC Information on..Ex Demo (Projectors) Hi Joel, I am really happy with the PB6200.

Really fantastic.

Thanks for all the advice and help. Cheers, brendon lau mobile: 0412 xxx Aussie Weather



From: Glen Duggan [] Sent: Tuesday, 2 November 2004 10:54 AM To: Subject: Order 1831 1127 4422 Hello, I received my order on Friday 29th as promised and am very pleased with the projector and screen. My wife was a little apprehensive about the purchase but has been won over after watching the Dixie Chicks in concert last night. The television now looks like a toy! Your website is fantastic and Russell was very helpful when I first enquired about projectors.

Joel was also very accomodating when I emailed with a query about delivery.

The only little disappointment I had was that I thought a calibration DVD was part of the deal. Never the less the whole buying experience was excellent and I have recommended you to my friends. Regards Glen

Glen Duggan Technical Services Engineer Merriwa Note from AIM, If a Projector bundle comes with the Setup DVD we say so, if Glen ordered a projector that should have come with the DVD naturally we will supply ASAP.



From: Justin Viiret [] Sent: Tuesday, 14 September 2004 9:44 PM To: Subject: Scanner on its way back from Adelaide Hi there,I rang up this morning, having ordered a Minolta Scan Dual IV from you guys last week and had some trouble with it specifically, I get a bunch of horizontal lines across slide scans with the unit, which appear to be the result of dust on the sensor (or maybe a damaged sensor). I spoke to David this morning, who said that I should call Konica Minolta and get their advice on what to do before I ship it back.I rang ... confirmed that the problem's most likely the sensor, there's not much I could do about it here in Adelaide, and that I should send it back to where I bought it.

The guy I spoke to was called Pierre, if you need to talk to him.I then spoke to David again and he told me to ship it back to Box Hill and you'd take a look and swap it for another one. I've now done this I dropped it into Australian Air Express this evening, so it should arrive Wednesday morning. I thought I'd better send an email to identify myself a bit further and give the names and details. :) If you need to confirm anything with me, you can reach me at this email address or by phone on xxxx. I'd also like to say that I'm hugely impressed with the speed and quality with which you do your thing

I was shocked to find the scanner arrive as early as Monday, and David was very helpful on the phone today. I'll try and point a few more sales in your direction if I get the chance. :)

Many thanks, Justin



From: William D.T. Keidan [] Sent: Sunday, 5 September 2004 6:43 PM To: Subject: Epson EMP SIH Dear Sir, Just writing to say how pleased I am with my Epson EMP S1H projector which I bought on the basis of the analysis on your website. Who would have thought that for such a reasonable price a machine could fill up the complete wall of my lounge room.

Even with the cheap speakers and DVD that I already had, a truly cinema type experience has been possible with this excellent little machine.

I made some minor adjustments to sharpen the picture and correct the colour settings for my lounge room wall which is off white, but even this was an easy process using the remote control which is supplied.

Many thanks for your advice and good service. the Revn'd. Bill Keidan. Perth



From: Irina O'Dea [] Sent: Friday, 3 September 2004 10:21 AM To: Subject: NSW Information on..

Dear Madam / SirThank you for your good service and speed in delivery ( inv 41942) and price too.

Yours faithfully Irina O'Dea Accounts Manager, AOA



From: David Elliott [] Sent: Tuesday, 24 August 2004 9:17 AM To: Orders Subject: Re: order# 1821 9548 2910 Hi Joel, Thanks for the quick reply and fast shipping! Great customer service. Appreciate it. Thanks. David Elliott EPS Consultants (Epson EMP S1h+ bundle)



From: Sacha [] Sent: Wednesday, 18 August 2004 12:20 PM To: Subject: X1 Hi,Just wanted to let you know the X1 i ordered arrived last friday. Much appreciated. Thanks for the prompt service, it works a treat.Also thank you for sending the power cord.CheersSacha. Sacha Spinks TRILLIUM DESIGN Note from AIM because some had the incorrect power cord in the box we sent up the correct one with a free gift for any inconvenience.

We normally have time to check the content but due to the Olympic rush we just sent them without double checking.



From: [] Sent: Friday, 13 August 2004 10:22 AM To: Subject: NSW Information on... REVIEW For what it's worth, here is some honest feedback on my first transaction with Ausmedia. I recently purchased an Epson EMP S1H+ projector, a DGTEC 5000i set top box and an Image 100" High Gain screen. I dealt primarily with Joel.

I had been borrowing our work projector and taking it home to watch major sporting events, etc.

The work projector was a few years old but cost many times more than the Epson. I got hooked on the big screen and wanted my own but wanted to get the best possible set up for my modest budget.

There are dozens of sites on the web dealing with projectors and I checked them all out, some had great features like being able to compare the specs on multiple projectors side by side and projector central have a great screen size calculator. However, the best site anywhere for my money is the AIM Digital Imaging site.

It provides all of the specs, plus the useful, little bits of information you need to know and is constantly being updated. "Service, Absolutely second to none. It is a pleasure to be able to talk to people who use the products and know what they are talking about. If you're worried about dealing with a company on the internet, rest assured, that this is clearly a quality, bricks and mortar organisation that use the web as simply an additional channel to market .

All questions were answered professionally and any problems were immediately resolved.""I was initially drawn to Ausmedia on price but the service will have me going back.."Brian More text from this email/review text on Epson EMP S1 Page



Monday, July 26, 2004, Dear Steven,Re: Customer Feedback.I would like to thank Joel for his product knowledge and consideration in helping me sort out my selection of an appropriate Scanner.We have always dealt with AIM and purchased UMAX scanners which have served our purpose well. Recently our old scanner broke down and we were offered the 4600 by Joel. While an excellent scanner it did not quite meet our needs, in that we could not do pre scan adjustments as before.The 6700 scanner recommended with the Silver fast software admirably meets our needs, especially my wife's who does intricate photo work for her family tree projects. In this work she needs to adjust marquee size, output size, resolution, light & colour. We found the 6700 performs these functions in a very effective and professional manner.

I would also like to thank Michael for helping to sort out my system difficulties, and Russell, for picking up on our order when Joel was off duty. Also David for his after sales service.

Yours truly John Wincott.



From: James Green [mailto:xx@xxx.COM.AU] Sent: Friday, 16 July 2004 3:07 PM To: Subject: Invoice #40103 Guys, I was just writing to say how impressed I was with your service. Yesterday morning I called Peter to order a Epson 4870 scanner and it was sitting on my desk by lunch time today.

I will have no hesitation in recommending you to people I know. regards, James



From: Adam Matthews [] Sent: Thursday, 15 July 2004 12:39 PM To: Subject: QLD Information on.. Hi, Just a quick email to thank you for your prompt delivery of my new Epson Emp S1H projector. I ordered it on Monday and it was set up and working beautifully by lunchtime on Wednesday. My two emails to your company were answered promptly and politely. In all, you provided me with a great product at a remarkable price and delivered it to me with exceptional customer service.

Your company has made a potentially stressful transaction an absolute pleasure.

Thanks again, Adam Matthews



From: Leah Marsh [] Sent: Friday, 9 July 2004 6:36 AM To: Peter Buchstaller Subject: Re: Online purchase order # 1815 2887 7432

Thank you again Peter for your prompt notification it has certainly been a pleasure to deal with you (your company), these days great service seems to have disappeared.

I look forward to receiving scanner & so quickly too.

Regards Leah



Note: We tested this by placing an on line order with an active WA company on the 21st June they billed my card TWICE once on the 21st June and again on the 22nd. When I called on the 9th July they said it would be ABOUT another 30 days! AIM .. Copies available on request!



From: Peter Wolsey [] Sent: Thursday, 1 July 2004 2:57 PM To: Subject: NSW Information on.. Hi guys, I've been looking at your web site for information on home theatre set ups using a video projector.

This is the best resource that I have found on the web for this information well done! Peter Wolsey



From: Khan, Osman [] Sent: Thursday, 3 June 2004 5:31 PM To: ''; '' Subject: Purchase of Infocus Projector and Screen Package Peter / Ryan,As with the numerous warnings etc with respect to dealing with companies on the Internet and particularly financial transactions caution needs to be exercised. I just wanted to congratulate you and your team on your very professional approach in managing my purchase of the Infocus Projector and the Screen package. Besides your very competitive price and the immediate availability of the equipment, your prompt attention to despatch is noteworthy.

Unfortunately my screen was received in a damaged state, I don't believe the delivery crowd took sufficient care though you had numerous stickers reading, "Handle with Care". Your prompt replacement is also acknowledged. I have received the new screen, the damaged screen is yet to be picked up.

I will have no hesitation in dealing with you guys in the future and have recommended you to my work associates and will continue to do so.

Once again thanks, the projector works well and I am sure that when I get the screen up it also will be just fine.

Regards, Osman Khan



From: Gary O'Brien [] Sent: Friday, 14 May 2004 2:47 PM To: Joel Aston Subject: Re: My OrderDear Steve & Joel, Hi just though I'd let you know about mu projector (Epson) I got from you the other day. Steve you wanted to know what I thought. Well its awsome, thankyou for the good advice, looking at DVDs is great.

But I was suprised how good the TV looked watching it through it crystal clear and thats without a set top box yet.

So thanks again. I've also given you name & details to a mate of mine (Tony Erskine) as hes thinking of buying one too soon, so if you get a call from him you'll know who advised him.

Thanks again, Gary O'Brien



From: ricrxx [] Sent: Thursday, 13 May 2004 11:58 PM To: Subject: NSW Information on.. Hi all, just a short note to thank you for your great service, ordered a Infocus X1 Monday lunch time(10 05 04), delivered Tuesday about 11.30am(11 05 04).

What a great projector everything you guys said it would be.

Was sitting up at 1.00am Wednesday morning watching Nemo, GREAT. Thanks Rick



From: Joan & Leon [] Sent: Tuesday, 6 April 2004 9:08 PM To: Aim Digital Subject: S820 Canon Printer Hi Guys, Just a note to thank you for the great service in your prompt delivery of the

S820 printer ordered very late on Friday 020404, arrived am Tuesday 060404, 1.5 working days, excellent!

Thank You Regards Leon Degney.



01 03 2004 Hello Russell, The printer profile you prepared for me works well! A success at last! I had been wallowing for months before this breakthrough. I wish to thankyou for firstly for dealing with my under developed knowledge on the subject and for also responding to my many correspondences. Your product is well worth the nominal cost to have made up and has really given me the impetus to continue in my digital photographic exploits.

Excellent service, excellent product and excellent results! Your efforts are greatly appreciated and will be recommended widely & thoroughly. Many Thanks, Matthew Brennan •See Colour pages



From: Michael Blume [] Sent: Wednesday, 25 February 2004 9:17 PM To: pb Subject: Re:Online order # 1795 9777 9450Peter, Received the camera this morning almost before I'd finished my coffee. That's well inside 24 hours from order to delivery. Interstate, as well.

Very much appreciated. Will definitely recommend. Thanks and regards, Michael. Michael Blume



From: Wayne Roberts To: 'Christian i' Sent: Wednesday, December 10, 2003 12:46 PM Subject: RE: Wayne Mono Lasers Christian,Thanks for your recent advice/sale of the Xerox Docuprint 1618! This has produced some beautiful sharp documents, and cost per page is a definite factor for me. Duplex printing a real plus. Carbon on fonts is not showing any drop outs so far, nor in graphics or half tones.

Thanks too for upgrading RAM and adding spare black toner.

Thanks also for various discounts off paper and ink from time to time, which is much appreciated.Thanks again,Wayne Roberts



In my experience, most retail outlets are ill informed about their products. The most knowledgeable and helpful source I've found is the Scanner and Printer Place that has a website at It tends to offer good deals on various software /hardware bundles. And if you've got a scanner, the best piece of management software is a program called PaperPort DeLuxe.

It ships free with the PaperPort Strobe Pro, but it's a worthwhile investment no matter what brand of scanner you choose. Charles Wright is an IT journalist.



From: To: Sent: Tuesday, October 07, 2003 1:30 PM Subject: Re: AIM Digital Imaging Australia Order Confirmation 1775 1220 1048 To Whom it May Concern, I just want to thankyou for the professional service, speedy delivery and great pricing that your company offers.

Our new digital camera arrived this morning in perfect condition, and is exactly what we required. Our company would be happy to deal with you in the future, Kind Regards Elaine Clayton



From: nickolay tilcheff [] Sent: Wednesday, 9 July 2003 1:18 PM To: Sales Subject: astra 4700Hi Joel,I saw on your site that you have many of these emails, but here is mine too.

Thank you! Thank you!

The scanner arrived yesterday afternoon I works well and fast.

Best regards Nickolay



Hi Russell, Well, I've printed enough images now to come to the following conclusion: YOUR PROFILES ARE FANTASTIC! Indeed, overall I would rate them even more highly than the Conetech profiles their profiles still have greater contrast, but this means they can often clip the highlights, whereas your profiles are completely smooth all the way up to pure white. The Conetechs also have more spectacular blacks, but I suspect your profiles may actually be more accurate in this regard. And as for colour fidelity, IMHO your profiles are nothing short of the best I've seen they always look natural and neutral.

Even greyscales print accurately!

You can be sure I will get at least one more paper profiled by you (for general purpose printing) and I will be buying most of my paper from you as well. If you like, I can also add my testimony to your web site the Conetech profiles are probably the best known and most respected on the net, so I'm sure people would like to know that your's are even better (not to mention cheaper!).

Regards, Lee (Email 7th July 2004) AIM Profiles page



From: "Hayden Boaler" To: Sent: Friday, June 27, 2003 10:58 AM I'm very impressed with the Minolta Dual Scan 3 I bought from you. The attached photo was taken in Dec 1963 using Kodak 25 ASA transparency film without flash. It is of the lounge car in the Trans Australian Express. My previous 35mm scanner was the Prime 1800 and I had absolutely no success with it in bringing this and other dark slides to anything like usability. I used Adobe Photoshop 6 and Corel Draw Photo Paint and nothing would work. With the Minolta it was a breeze.

I had problems with fungi on them, but most of that was removed by the Minolta scanner leaving me with an easy clean up job compared to what I had with the Prime.

Feel free to use this photo if you want.

Many thanks. Regards, Hayden Boaler



17 4 2003Dear Sir, I feel I must take this opportunity to say a very heartfelt thanks for the prompt and capable service I have received from your company. I have had a technical profession all my life (not photography) and had my own colour darkroom equipped with a colour analyzer and a densitometer, not to mention other bits and pieces necessary to produce consistent colour prints, which I sold. I doubt whether I would have recouped the costs of all my equipment, but it did defray the costs of my passion for things technical plus calibration procedures. I developed a very successful method of colour analysis of negatives, actually through reading some of the philosophies of Ansel Adams and his work with black and white. Over the last 10 or so years, I have interested myself in computers, and have become comfortably competent with same. I was introduced to Photoshop some years ago as my brother has been a commercial photographer for many years. It always amuses me as he is very artistic and not really interested in the technical side of things. I have a strong leaning towards the technical, and don't really have an artistic bone in my body, so our conversations over the years have been very interesting, and we have both learned along the way. Now, having just bought an Epson 830 from your Box Hill store, and having read the setup section of the Photoshop book by Gary Bouton, you will now have some idea of my shock when my intial prints were coming out of my 'new toy' with the standard you would expect from a complete novice. It hit me, when thinking of my background, that I could have "Crossed Curves". This means to me that I would be able to adjust my shadow colour to a correct value, but this would shift the highlights to an incorrect value. Alternatively, I could select the correct highlight colour, and thereby shift the shadow to incorrect value. What to do?This is where Peter Buchstaller from Box Hill came in. He supplied me with a double page file of numerous colour patches to be printed on my own printer using my usual settings, and the paper I normally would. When this was read on a fancy densitometer, it produced a profile for my printer so that the yellow, magenta and cyan curves follow the paper gamma curve from toe to shoulder. Now it doesn't matter what tone I need to produce, it comes out on the paper the same as the screen of my computer.

My prints have now taken a massive improvement and my imminent divorce is now all off. I thank you most sincerely and hope others have the same results and enjoyment.

My best regards, Phil McCONNELL [SEE Colour.htm] for details on "Profiles" AIM



From: Robert Crigan [] Sent: Monday, February 17, 2003 12:11 PM To: Subject: Microtek 8700 very satisfactory Dear Ryan, Following my purchase last week of a flatbed scanner, I want to acknowledge the excellent assistance I received from you. I had bought a scanner many years ago from your company, and that scanner has given years of reliable service.

When the time came to upgrade it, I went straight back to Scannerplace.

You provided me with sound and impartial advice, enabling me to select a product that matched my needs. My use of the scanner since then has confirmed that it does in fact suit my requirements very well. I expect many years of productive service from it. Ryan, thank you for your good service.

It's a pleasure to deal with people with a professional approach, who know the needs of their customers.

kind regards Robert Crigan



From: eva mai To: Sent: Monday, February 03, 2003 6:41 PM Subject: cheers Hi christian, I am so glad I ordered my digital camera from AIM. They not only provided me with the best price, but with a level of customer service and attention to detail that have left me thoroughly impressed. I more than recommend AIM. They are a great firm to deal with. Thank you for making my first shopping on the net experience so very secure and easy.

You have made one girl on a plane very happy:) anyone i can recommend to you i will do so.. thanks again. eva



From: James Browne [] Sent: 17 January 2003 17:59 To: Subject: Purchase of Canon PowerShot G3 Dear Christian I feel I must write to you and thank you for the wonderful service I received when dealing with you when I arranged the purchase of my Canon G3. You followed up my enquiry about availability and advised when the camera came into stock and I appreciated your tolerance with the usual questions I fired at you.

When I did decide to order the camera it was late in the afternoon and my camera was delivered to me at 9.00am the next morning….wonderful service and full marks to you and your Company.

Regards James Browne Griffith NSW



From: Mary Lynch [] Sent: Friday, December 20, 2002 2:20 PM To: Subject: I have won an Epson Printer! Hi Joel, I am delighted to report that I have won an Epson 915 Photoprinter to accompany my Epson 1660 Scanner I bought at AIM a couple of months ago. Prior to deciding on an Epson 1660 Scanner, I had done quite a deal of research on photo suitable scanners and had noticed on the Epson website that the 1660 model had an accompanying promotion competition to win a new printer. As I am in the habit of winning nothing at all, I submitted my '25 words or less' and then put the competition right out of my mind.

You can imagine my amazement to receive a call from Epson yesterday informing me that I had won a new Printer and my further amazement when it has been delivered today!

This happy experience, just before Christmas to boot!, highlights two aspects firstly, the advantages of buying computer consumables from a specialist retailer, such as AIM, rather from a department store. I had initially narrowed down my choice to an Epson 1260 Scanner, but after discussion with you and your demonstration of the 1660 model, I decided that the 1660 better suited my needs, irrespective of the promotion/competition for a printer.

Secondly, this experience should encourage other consumers to 'have a go' at promotions/competitions, particularly from a specified, reputable manufacturer, such as Epson.

Wishing all at AIM the compliments of the season, Mary E. Lynch



eMAIL TO: Russell Martyn COMPANY: AIM DATE: 13 August 2002 Dear RussellThank you for coordinating and presenting to our group last Wednesday, I know that the members found it informative and exciting to get the facts from "the horse's mouth", and they were especially excited by the gifts.I hope you were impressed by the size and activity of "the world's 2nd biggest user group" and that you will see benefit in further supporting this club.

On that score, I trust that we will have the opportunity to work with you again in the future.Personally, I'd like to thank you for helping to make the meeting the success it was, and filling in at the last minute; while on a more official note, let me extend to you the warm thanks of this group from the executive and committee, and the hundreds of members who came out to see the presentation.

Kind regards Ray



Sent: Monday, 13 May 2002 2:41 PMTo: RE: ScannerHello Joel,I absolutely love the Cannon 2710 having now used it for about 60 odd slides, colours seem true and sharpness is a lot better than the 2710dpi has in it's specs. I have used both Canon and Vuescan with multiple passes improves dark slides. It is a little slow in operation but looks like it would run forever.The cable in the Canon box won't fit the Adaptec card in the Laptop !The installation went flawlessly and both Win98se and XP work fine. The Canon S/ware is a little slow in XP due to not being written for it and the ASPI which has to loaded.

I'll deal with your outlet again, impressed by the service and the follow ups.regards, Cliff



Just wanted to say how impressed I was buying through your company. I spoke to Christian last week who put a camera away as I had to wait to Monday to buy. Processed the order with him on Monday and received the camera and 128 flashcard just after midday Tuesday.

I was very impressed and would have no worries buying this way in future. Excellent service!

Thanks. Greg Piper Via 8/5/2002 29 4 2002



I thought I should tell you about the great service I received from your Company. I was looking for a digital camera and found you on the net. At that stage, price was the major factor influencing my choice and I ordered a Canon Powershot A40 from the ACT store on Wednesday April 17. Unfortunately I choose TNT as the courier and the next week was a story of great assistance from your staff and very little from TNT. I dealt with 2 or 3 of your staff (they were all very professional) but, in the last few days, it was Robert who looked after me. By Friday, April 26, the camera had still not arrived and TNT were talking about sending a claim form if it didn't turn up by the following Monday (today). I rang Robert (who had a couple of conversations with TNT) and he took the matter over.

He despatched a camera on Friday and I received it at 10:00am this morning. I've had a bit to do with the whole eBusiness thing and know that you rely on good people and an excellent delivery chain. Your people are easily the best I have dealt with but the delivery by a third party let you down initially.

Sometimes, in the world of customer service, top quality recovery can make loyal customers from those who've have a bad experience. I'm certainly one of those. I'm in the market for a scanner and maybe another camera and you can be sure that I'll buy from you and spread the word among friends and associates.

Thank you and please thank the ACT staff and Robert in particular.

Best wishes Peter Whalan Via 2/5/02



To the Sales ManagerOn Wednesday afternoon we phoned your office and was served by Ryan.We ordered a power supply for our scanner (Inv 19468) This was delivered Thursday morning at 8.50 am SA time.

We are impressed and wish to thank Ryan for the way he has looked after us.

Many thanks Robert and Josephine Fisher



19 3 2002 Via I am rarely motivated to go to the trouble of sending POSITIVE comments about a product, as I suspect are most of us, we would normally be quicker to send negative feedback.A few weeks ago I was looking for a Document scanner for the purpose of yet another attempt at a paperless office.

I contacted Scanner place who were extremely helpful, although you were out of stock for a few days on the product I was after.

I though your web site and reviews were of great help so I am sending this feedback for your site.I had in the past used Visioneer paperport Vx scanners and was looking at the Paperport Strobe, at around the high $400 mark this was about what I was prepared to pay until I noticed the Fujitsu 4110CU, but was a bit eary of it's price tag.After considerable thought and that the Fujitsu 4110CU had a 50 page document feeder, Full colour duplex and a good 13 15 pages per min scan rate I decided to go all the way and spend the extra money.

After using the Fujitsu 4110CU for a few weeks


It is quick, good quality scans, and in conjunction with paperport software makes good small size document archives. It is great at scanning all my 2 sided bills and banking statements etc.

If you are thinking of going half way and trying to make your small office paperless with a flatbed scanner or non duplex scanner go the extra mile and get something like the Fujitsu 4110CU it is worth the extra money and makes a paperless office more of a reality.

Hope someone finds this feedback useful

Cheers Russell good people,"I purchased from you an Epson Photo 890 printer and an Epson 1640SU scanner.I am very pleased with both of them.I was concerned about the resolution of the scanner for 35mm slides and negatives as dedicated scanners seem to have a resolution of 4000dpi. Ifind however that this scanner has more than adequate resolution and in fact I get the best results on a 35mm slide at 1600dpi. I obtained with itPhotoImpact 5. The book that went with it looked promising at first but I found it not very helpful as it seemed to assume knowledge of the basics.The very exiting thing was the Training CD which you had produced in house.

This is what made the job possible.

Without it I doubt if I could have used the equipment at all.

Thank you, Bruce Johnston.



Sat 16/02/2002 1:51 PM Email.From: "DAVIDSON, Laurie" To: Sent: Tuesday, December 25, 2001 9:59 PM Subject: Thanks.... Joel,Many thanks for the rapid delivery and the seamless transaction.

The scanner made it in time for the kids to wrap it for Christmas, so all was well. You phone assistance in selecting the beast was also very helpful and I'm sure the slide/negative scanner attachment will eventually be worth its weight in gold.

Your efforts are much appreciated.

All I have to do now is find the time to get it together and get it to work for me!

Hope Santa was nice to you this Christmas as well.

Kind regards. Laurie Davidson.



From: Philipxxxxx Sent: Wednesday, 19 December 2001 2:11 AM To: Subject: Received CanoScan 2710JoelI got the scanner today. It is great.Just for interest for your other Mac G4 buyers…The scsi card that comes with the scanner is identified by Adaptec’s PowerDomain software as a 2906 scsi 2 compliant card. This is the same as the one I already have, so there are no software conflicts with the two scsi cards installed. From what I can gather the Canon chip on the card means that it is not a configurable card, but who wants to anyway.

I can probably stick the scanner on the other scsi chain any way, but I thought I would try it this way at first.

The devices on the other card have all got 25 pin connectors, so I think the 50 pin connector on the Canoscan probably means it will scan at scsi 2 speeds. I am not sure what happens if you mix different specification devices on a single scsi chain, but the La Cie CD RW probably won’t work at that speed, and my old Umax S6E almost certainly won’t.The scanner software is so simple to use I can hardly believe it. I just scan straight into PhotoShop using the Canon plug in.The scans I have done already compare favourably to those I have done on a friend’s Polaroid Sprintscan, which I think exceeds 3000dpi. Except that his is connected to a dual processor PC and Polaroid have not supported the drivers for the various flavours of Windows at all well. (By the way.

What has happened to the Polaroid scanner division?)

So I am delighted with my purchase.


And happy Xmas. PhilL



28 11 2001Subject: Epson 1640su photo Hi JoelI never got back to you after I came in and swapped our 1640su photo for another one. The new one has worked fine and never missed a beat, so I am convinced there was a hardware problem with the first one we received.

Thanks a lot for you help, and for so promptly giving us a replacement scanner. Martin



19 10 01Steve, the Umax Astra 6400 (with Firewire) I pickup this morning plugged in, loaded drivers and scanned in a few short minutes. Speed, quality and ease of use is great. It kills all other scanners we have, even the most intense color scans at 300dpi+ eaten in under 30 seconds. It does everything perfectly!

Thanks for you help, patience and service. Mark Scatchard



12 September 2001From: [] Sent: Tuesday, 11 September 2001 1:17 AM To: Subject: re nigel well what can I say. At last pops is happy ! The epson 1640 photo has exceeded his expectations by a large margin. After receiving the scanner I thought maybe You meant photo SHOP 5, But no,

The very next day what arrives but photo IMPACT 5. Well I'm impressed. You have proved that excellent customer service still exists. thank you and all the staff for exceptional service above and beyond the call.

Now I just have to teach him how to use it !!!... Nigel Shaw.....................................



25 7 2001Hello there, I operate an engineering consultancy business in Melbourne. Earlier this year I purchased a Fujitsu M3091DC scanner from you. It's turned out to be one of the most productive office tools I have ever purchased. It sits on my disk, taking up very little space, where almost every hard copy document that comes through me and that needs filing is quickly scanned, exported as a PDF file using Paperport and saved in my electronic filing system. It gets lost of daily use on average a few hundred pages a day. It's speed and quality are remarkable. Most documents scan fine at 200 X 200 resolution except for fine line drawings which need a higher resolution available on the machine. The autoloading facility works just fine. It even handles fax paper well provided you iron the paper out flat first. It allows me to run closer to a paperless office than ever before.

I can recommend it as a valuable tool. John Galanos Professional Engineering Services Pty Ltd Donvale, Victoria



1 5 01 Good Morning Russell, Our Agfa E50 Scanner arrived this morning (30\4\). Thank you very much for your service, it beats all other companies we have done business with, and that is very important to us living in the country.

Once again thank you. Regards June & Kevin Kampf Waratah North.



24 4 01 Hi Steve, My name is Michele Fawkes, a while ago I bought an epson scanner from you, (the 1240u). I have used it a lot since then and would just like to let you know how happy I am with it.

I am very pleased with the advice and service that I received over the phone from yourself and Joel, and also with the product.

Thankyou. Regards Michele



3 4 2001 Email on file. Hi guys (sent to her friends and C.C.'d to us)I've just purchased a printer & scanner through these guys and have been really impressed with their customer service, prices and delivery.

If you're in the market for a scanner, printer or consumables you may like to check them out.

cheers Fiona



4 4 2001 Email on file. Hi Joel, I would just like to personally thank you for your quick response as in the field of computers a quick response can mean the difference of getting my door kicked down by 20+ teachers or staying on top of things.... Doug gave me the information i needed, so thank you.

No reply is necessary (i know how slim time can get!).. Damian Jackson.



4 4 2001 Email on file.Hi,"..Congratulations on your excellent web site.

The first one that lets me send an email in the last half hour." Werner



4 4 2001 Email on file.Hi,I was in last week and bought an Epson Perfection 1640SU, OmniPage Pro 9 and WinFax Pro 10, off Russell Martyn. I was extremely happy with the service and the products.

I am now looking for video capture card.. Kind Regards,

============================= Peter J. Smith



19 02 2001 Email on file.. I just want to thank David for his patient and professional response to my call for advice concerning an Epson Perfection 1200 scanner I bought from you. I was unable to access the Twain interface and Epson was quite ineffectual. David "walked" me through the diagnostic process and had the problem fixed without any fuss.

Best regards, Peter Valentine



Letter Dated 11 12 2000 (Address on file) "Such Old fashioned style of service and Customer Relationship is most gratifying in these days of Impartiality and Care less attitudes shown by many organisations.." Hello: After searching the internet somewhat vigorously, I have come to the conclusion that your site is the only one which actually offers an opinion, rather than a regurgitation of the manufacturer's press release, or web page.

This includes magazine web site "reviews" and articles. I find your propensity to "come to a conclusion", positive or negative, regarding to a model's performance or aptitude surprisingly unique and refreshing.

Scott Nakawatase Email to us 3/11/2000



Sent: Tuesday, November 14, 2000 6:45 AM Subject: Epson To The Manager The Scanner and Printer Place

I am writing to tell you how pleased I have been with the helpful advice I have received from one of your employees whose name is Joel. Some time ago I purchased an Epson Scanner GT7000 on his advice and have been very happy with the purchase. Joel took the time to explain each scanner I was interested in and nothing was too much trouble for him. I only wish every retail store had an employee like Joel. Please convey my thanks to him and I look forward to dealing with your company in the future.

I am also writing to recommend the Epson range of printers to your customers. I have been the proud owner of four Epson Printers, all of which have given me excellent service. My present model Epson 600 has worked tirelessly for two years and I see no reason to upgrade at the moment. I have printed out many beautiful photographs on Epson special paper, both form digital camera photographs and scanned pictures using the Epson GT7000 scanner. I would also like to comment on how pleased I have been with my Epson GT7000 scanner .

I have had absolutely no trouble with it , being very pleased with the results. Yours sincerely Helen Mills



eMAIL TO: Russell Martyn COMPANY: AIM DATE: 13 August 2002 Dear Russell

Thank you for coordinating and presenting to our group last Wednesday, I know that the members found it informative and exciting to get the facts from "the horse's mouth", and they were especially excited by the gifts.I hope you were impressed by the size and activity of "the world's 2nd biggest user group" and that you will see benefit in further supporting this club.

On that score, I trust that we will have the opportunity to work with you again in the future.Personally, I'd like to thank you for helping to make the meeting the success it was, and filling in at the last minute; while on a more official note, let me extend to you the warm thanks of this group from the executive and committee, and the hundreds of members who came out to see the presentation.

Kind regards Ray